Director Of Sales
Amer Group
Total years of experience :23 years, 8 Months
• Developing strategy, tactics, sales plans and profit targets.
• Developing relationships with clients.
• Identifying and reporting on business opportunities in target markets.
• Representing the business at conferences, trade fairs and networking events.
• Maximizing new business development opportunities.
• Overseeing a sales team and the monthly target.
• Maintains national sales staff by recruiting, selecting, orienting, and training employees.
• Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• I have to identify and sell DAMAC Properties to High Net worth Individuals.
• Ensure compliance with the pricing policy, and payment methods decided by the company’s top management in addition to all the company’s policies.
• To report to my direct manager telling him / her about all the ideas, positive suggestions to improve the selling results.
• To abide by achieving / annually the monthly sales objective.
• To ensure compliance with the pricing policy, and payment methods decided by the company’s top management in addition to all the company’s policies.
• To do all the daily sales reports with the clients and feed the computer with them with not delaying.
• To report to my direct manager telling him / her about all the ideas, positive suggestions to improve the selling results.
• To make good and strong relationships with the clients to attract new clients to the project through old clients.
• Support Duty Manager and Team Manager/Operations Manager to manage team productivity and general productivity adherence to maximize service levels and minimize work queues to agreed client/internal standards
• Provide daily feedback on performance and general information cascade to team and conduct agreed levels of team.
• Conduct agreed level of quality assessments and provision of feedback to ensure quality standards are maintained.
• Conduct agreed level of side-by-side coaching in line with team member development plans to increase productivity and quality.
Plus many more exciting duties and responsibilities associated with managing a team in a commercial team leader environment.
• Handling customer’s calls and ensuring customers satisfaction.
• Handling hard calls in a professional and high performance way.
• Follow up all customers’ related issues and provide timely feedback to Vodafone Egypt Premium Customers.
• Adhere to Customer Operations Department policies and procedures.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed.
• Helping other departments if needed like Operation support, collection, activation. Complaint management.
• Provide customers with right recommendations and actions.
• Suggest a new ideas to improve System Quality and smooth communications between Customer operation and others departments.
• Responsible for updating and creating sales reports.
• Organize, coordinate, and support sales opportunities.
• Monitoring new accounts.
• Perfect knowledge of most top companies which working & dealing in freight forwarder field.
• Quote best offers to companies & clients.
• Dealing with agent & clients via emails & faxes.
• Handling customer’s complains & freight procedures with abroad clients via emails.
• Tracking, following up and assuring the customer's satisfaction.
• Bachelor of foreign Commerce