أحمد بالاتيف, IT Support

أحمد بالاتيف

IT Support

Alinma Tokio Marine

البلد
المملكة العربية السعودية - الرياض
التعليم
دبلوم, Information Technology
الخبرات
7 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 5 أشهر

IT Support في Alinma Tokio Marine
  • المملكة العربية السعودية
  • أشغل هذه الوظيفة منذ يناير 2017

Installation, Configuration, Maintenance and Troubleshooting of Internetwork
problems.
➢ Providing Round the Clock Support for the clients, which involved in handling 2000+

Support Engineer في Alinma Bank Bank
  • الإمارات العربية المتحدة
  • مارس 2012 إلى
  • إلى

with a team of 15+ Engineers across thecompany
➢ Remotely monitoring and managing Client PC’s using Standard SCCM and Team
viewer.
➢ Documentation of all the Operations related to IT group.
➢ Managing and Maintaining Servers and Providing L1 System & Network support at
Local for almost 70 plus branches across the Kingdom.
➢ Working on a ticketing system called HPSM and troubleshooting the end users
requirement.
➢ Backup, restore and upgrade of Client PC’s
➢ Supporting Employees via E-mail, Chat, Ticket system and Voice. Tracking each call
till resolution.
➢ Set up and maintained both Local and Network printers for network computing

الخلفية التعليمية

دبلوم, Information Technology
  • في New Horizan
  • سبتمبر 2018

Specialties & Skills

CUSTOMER RELATIONS
MICROSOFT WINDOWS 2000
TROUBLESHOOTING
ACTIVE DIRECTORY
COMPUTER HARDWARE