Ahmed Belal

• Managed a portfolio of retail banking customers, delivering needs-based financial advisory to support loan acquisition, credit card sales, and insurance cross-selling.

• Achieved consistent branch sales targets through proactive customer engagement, relationship development, and structured pipeline management.

• Processed 80-120 daily financial transactions with 99% accuracy, ensuring full KYC, AML, and audit compliance across all customer interactions.

• Conducted end-to-end application processing for consumer finance products including eligibility assessment, documentation review, and CRM tracking.

• Maintained zero cash discrepancies through disciplined daily reconciliation and adherence to internal control standards.

• Consistently achieved 110-125% of monthly sales targets for personal loans and credit cards within a competitive retail banking environment.
• Managed the full loan acquisition cycle including eligibility screening, documentation review, application submission, and disbursement follow-up.
• Increased conversion rates through structured customer follow-up strategies and complete, accurate documentation.
• Provided detailed financial advisory on loan structures, repayment schedules, and product suitability tailored to customer needs.
• Coordinated with credit and risk teams to ensure full compliance with KYC, AML, and internal approval standards.

• Managed a structured portfolio of delinquent retail accounts, ensuring recovery performance aligned with monthly KPIs and risk targets.
• Negotiated customized repayment plans and insurance premium settlements, improving overall recovery ratios and reducing outstanding balances.
• Maintained accurate CRM documentation to support risk monitoring, audit readiness, and reporting integrity.
• Ensured full compliance with regulatory guidelines and internal collection policies across all recovery activities.
• Applied disciplined follow-up strategies and customer-focused negotiation techniques to achieve consistent monthly collection targets.

• Processed daily financial transactions including wallet deposits, withdrawals, and bill payments
• Conducted end-of-day cash reconciliation ensuring transaction accuracy
• Resolved customer inquiries within high-volume branch setting
• Supported revenue growth through promotion of digital financial services
• Maintained service quality KPIs

• Achieved monthly retail sales targets within competitive environment
• Delivered consultative product demonstrations to enhance customer purchase decisions
• Built strong customer relationships to increase repeat sales