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ahmed benhamda, Commercial & Sales Operations Specialist

ahmed benhamda

Commercial & Sales Operations Specialist·QatarAirways Group

Qatar

High school or equivalent, Computer And Systems Engineering

Work experience

Total years of experience: 13 years, 5 months

Commercial & Sales Operations Specialist

January 2025 - Present

QatarAirways Group

Doha, Qatar

January 2025 - Present

B2B Account Management: Managed a premium portfolio of corporate clients, embassies, and High
Net-Worth Individuals (HNWIs), driving a 40% increase in luxury corporate bookings and high-value
event acquisitions.
Revenue Growth: Spearheaded strategic business development initiatives and group sales operations,
consistently exceeding quarterly commercial revenue targets by 15% through high-stakes contract
negotiation.
Strategic Partnerships: Cultivated and secured over 10 major corporate partnerships and long-term
commercial agreements with multinational companies and luxury brands.
Brand Alignment: Collaborated closely with marketing and revenue management teams to deploy
bespoke client engagement frameworks, ensuring a 95% satisfaction score across VIP corporate
accounts.
Company industry:
Airlines
Job role:
Purchasing and Procurement

Sales

April 2024 - Present

Qatar Airways

Doha, Qatar

April 2024 - Present

Company industry:
Airlines
Job role:
Sales

Corporate Sales Manager – Luxury

January 2024 - January 2025

Le Royal Hôtel

Hammamet, Tunisia

January 2024 - January 2025

Revenue Growth: Spearheaded commercial operations within a premier luxury retail
environment, consistently exceeding individual sales targets by 20% through strategic HNWI
engagement.
Customer Excellence: Achieved a 98% positive customer feedback score by implementing
personalized service protocols for high-value international travelers.
Brand Loyalty: Cultivated long-term client relationships in a multicultural environment,
resulting in a 25% increase in repeat transactions.
Market Leadership: Awarded the Best Sales & Performance Award (2025) for exceptional
revenue generation and retail excellence within the global luxury aviation sector.
Company industry:
Hospitality & Accomodation

CMO Chief marketing officer

March 2013 - June 2024

tupperware brands

Tunis, Tunisia

March 2013 - June 2024

Company industry:
Administration Support Services
Job role:
Administration

Regional Commercial Director & Sales Head

February 2013 - April 2024

Tupperware Brands

Al Marsa, Tunisia

February 2013 - April 2024

Regional Growth Strategy: Orchestrated comprehensive Go-to-Market (GTM) and brand development
strategies across Tunisia and key MENA markets, driving a 20% CAGR in revenue from 2020-2023.
Organizational Leadership: Directed a multi-disciplinary regional commercial and distribution
organization of 100+ members, establishing professional development frameworks that boosted
productivity by 30%
Marketing Intelligence &Analytics: Leveraged CRM-driven data analytics and consumer insights to
overhaul sales forecasting and KPI monitoring, resulting in a 15% improvement in forecast precision
and optimized marketing spend.
Brand Loyalty & Retention: Established a market-leading customer engagement framework that
achieved a 95% satisfaction score and a record 90% team retention rate over three consecutive
years.
Company industry:
Sales Outsourcing

Education

Sousse

March 2013

March 2013

High school or equivalent, Computer And Systems Engineering

Tunisia

CSFE

March 2011

March 2011

Diploma, informatique industrielle

Tunisia

GPA (rating): Excellent

GPA (rating): Excellent

Systems Integration: Pro~ ciently integrated and maintained information technology systems in an industrial environment to enhance operational e| ciency. Troubleshooting: Identi~ ed and resolved technical issues promptly, ensuring minimal downtime and optimal performance of industrial IT infrastructure. Software Implementation: Successfully implemented software solutions tailored to industrial needs, contributing to improved processes and productivity. Hardware Maintenance: Conducted regular maintenance and upgrades of hardware components to guarantee the reliability and longevity of industrial IT systems. Cybersecurity Measures: Implemented robust cybersecurity measures to safeguard industrial networks and systems against potential threats. Collaboration: Collaborated with cross-functional teams, including engineers and production sta{ , to align IT solutions with industrial processes.
View attachment

Skills

E commerce
Expert
E commerce
Expert
Brand Communication
Expert
Brand Communication
Expert
Commercials
Expert
Commercials
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
ERP
Expert
ERP
Expert
sage 100
Expert
sage 100
Expert
Adobe Photoshop, sage 100 , ERP
Expert
Adobe Photoshop, sage 100 , ERP
Expert
Excel , Word,
Expert
Excel , Word,
Expert
sage
Expert
sage
Expert
BRAND IDENTITY
Intermediate
BRAND IDENTITY
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
MARKET PENETRATION
Intermediate
MARKET PENETRATION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate

Social profiles

Languages

English

Expert

French

Expert

German

Intermediate

Slovak

Beginner

Arabic

Native Speaker

Italian

Beginner

Memberships

association d'amitié

association humanitaire

January 2023

Training and Certifications

Certifications
Credential in Marketing Fundamentals
technicien d'informatique industriel et automatisme
Jan 2013

Hobbies and interests

musique, football, cinéma, photographie