Technical support representative
sykes
مجموع سنوات الخبرة :1 years, 5 أشهر
Handling customer questions regarding their Sony devices and to advise the customer with the right solution to solve their issues, or to provide the customer with the nearest authorized repair center address, insuring the customer satisfaction, with maintaining the service level agreement
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
2005-2009 Al Azhar University Cairo, Egypt * Faculty of Arabic language * Grade: Good