PMO Director
Advanced Technologies
Total years of experience :20 years, 11 Months
(ad-tech) - Jordan
Significant Highlights:
•Successfully achieved better quality, and consistency, by establishing the organization’s approach for full-life cycle of projects ranging from project planning, initiation, resourcing and execution to monitoring, control and completion for projects as under:
•Smart Campus Program at Hashemite University (supply, installation, and commissioning) - Internet of Things (IOT), Artificial Intelligence and integration among many other systems (2020-2021)
•Enterprise Architecture (EA) and Governance at International Islamic Arab Bank - IIAB (2020)
•Zain Jordan International Gateway and Network Upgrade Project (2020)
•Managing the computerization and digital transformation program for health care infrastructure in Jordan for more than 100 hospitals and medical centers (2015 - 2020)
Key Responsibilities:
•Chiefly responsible for management of portfolio, program, and project delivery - applying best management practices to devise PMO methodologies/ policies, and standards while driving continuous improvements for vertical and horizontal business growth.
•Initializing concrete business plans to realize growth in sales and profits with improved ratios; mapping operations to identify cost-centers, computing profit and loss calculations along with margin percentages to maintain positive financial health of the business.
•Serving as a center of excellence for multiple projects - powering the annual planning, budgeting, work-flow scheduling, in addition to outlining deliverables, resource requirements, dependencies, risks, along with operational mitigation plans.
•Monitoring project progress with an aim adding value/ identifying risks; reviewing contracts to ensure alignment between sales and delivery teams while addressing any problems/ quality deviations instantly to minimize delays or unexpected cost increase.
•Owning all efforts and results of the team - building skill/ talent in staff to achieve KPIs; forging trusting and long-term relationships while advancing retention by delivering in line with customer’s expectations.
•Compiling technical project information and preparing reports that exhibit project performance, milestones achieved, cost estimate vs. actual, quality conformances along with dashboard metrics for Board of Director’s review.
•Presenting dynamic leadership and facilitating governance processes while summarizing portfolio KPIs into reports via deployment of business management processes/ systems for updating top management and relevant stakeholders on regular basis.
•Delineating organizational goals and objectives and modifying process/ business approaches to ensure alignment; analyzing financial statements to plug cost centers and factors impacting the financial bottom-line negatively.
Designation Chronology:
• July 2012 - August 2015: Business Unit Manager (Telecom Billing)
• February 2011 - June 2012: Product Manager (Telecom Billing)
Joined the organization as Product Manager and moved up the career hierarchy meriting promotion to the position of Business Unit Manager through exceptional performance
Significant Highlights:
• Demonstrated highest standards of technical excellence, business objectivity and professional independence and successfully managed projects as under:
Business Unit Manager:
• Registered sterling growth in terms of sales and profits among all other business units within the organization
• Established Telecom Convergent Billing & CRM System at Virgin Mobile - KSA (2014 - 2015)
• Engineered Mobile Number Portability Solution (MNP) for Viva-Cell-MTS Armenia (2014)
• Transformed Telecom Billing and CRM System to latest version at Viva-Cell- MTS Armenia, KT Karabakh, and Comium Liberia (2013 - 2014)
• Telecom Convergent Billing & CRM System for Virgin Mobile - South Africa (2012 - 2013)
Product Manager:
• Provided technical leadership and industry expertise in production of ESKADENIA’s
• convergent billing system • roaming system • CRM & Receivables
Role as Business Unit Manager (Telecom Billing):
• Led the telecom billing unit - powered the convergent billing, rating, promotions, roaming, interconnect, CRM, mediation, credit control, payment, IN integration and other products to ensure they deliver maximum value to success of the company.
• Refined operational manuals/ policies for the department; implemented cost-saving measures and advised product enhancement solutions achieving process-driven results within defined budget, goals and metrics.
• Piloted critical Telecom Projects - actively monitored goals to ensure that progress is made and all project operations are on track to reach the desired results by the set deadline.
• Researched and analyzed market trends specific to the company as a basis for devising measures that lead to growth; collated market intelligence to identify new opportunities.
• Advanced standards of customer service by instantly resolving any issues/ discrepancies and collaborating efforts with solution architecture teams to ensure committed product/ services are aptly delivered to customers.
• Supported and maximized effectiveness of unit’s operations by participating in major pre-sale activities (ESKADENIA Telecom Convergent Billing Products) and contributed significantly by achieving the CMMI certification for the company.
• Organized and allocated resources to team members - reviewed performance/ service delivery while advised on improvements for target attainment and performance excellence.
Role as Product Manager (Telecom Billing):
• Anchored all phases of the product lifecycle - gathered, prioritized product/ customer requirements, defined scope and product vision, work with development teams and influence every aspect of how it gets built and launched.
• Partnering with clients for requirements gathering/ business analysis, and effectively translating these into highly specified project briefs and liaising with development teams to develop and deliver high-quality telecom products.
• Drove operational excellence by establishing standardized procedures for project management; efficiently resolved project issues and plugged communication gaps by mediating between clients, developers and management.
• Played a critical role in writing proposals, project plans, risk analysis, and quality planning; led functional studies including system acceptance testing to facilitate high-quality product development, system configuration, and user acceptance.
• Hand-holding customers throughout the project lifecycle - conducting proto-type presentation, and coordinating change requests while accelerating user adaptation by facilitating training for engineered telecom products.
Key Responsibilities:
• Presented technical expertise and operational direction to Managed Projects; handled inception to completion and final deployment operations while devised strategies to curtail costs and improve outcomes.
• Contributed significantly in improving company’s branch network - established KPIs and high-standards for O&M operations and re-designed policies, procedures including work-methodologies to attain desired efficiencies.
• Managed the budgeting, and forecasting along with roll-out of company’s branches products/ services; streamlined operational structures to strengthen controls and improve performance in a sustainable way.
• Key person for ensuring reliability, stability and availability for the system and network 24*7; reviewed DB structure and logic and engineered requisite plans that expedite goal attainment.
• Recruited teams of necessary caliber - provided guidance, motivation, counseling and training to cultivate required skills and expertise in teams (branch/ technical).
Designation Chronology:
• July 2008 - August 2009: Technical Team Leader
• April 2006 - July 2008: Senior Support Engineer
Joined the organization as Senior Support Engineer crafted an exponential growth curve meriting promotion to the position of Technical Team Leader through exceptional performance
Significant Highlights:
• Powered critical operations of the project and led successful implementation/ handover as under:
• Integration of ESKADENIA’s Billing and CRM System with Ericsson Charging System (IN) with VivaCell MTS - Armenia. First-of-its kind project across the globe gaining world-wide recognition of successfully completing the project with a bug-free history.
• Integration of RedKnee IPRC System with VivaCell MTS-Armenia
• Upgraded ESKADENIA Billing and CRM system in Etisalat Tanzania
• engineered and implemented ESKADENIA’s innovative telecom products at VivaCell MTS-Armenia as under:
• GPRS Roaming System • CRM and POS System
• implemented a cohesive Billing & CRM system at Comium Sierra Leone encompassing billing, rating, interconnect, POS, Roaming and inventory management system
Key Responsibilities:
• Served across various phases of project life-cycle ranging from requirements gathering, solutions building, feasibility analysis as well as prototype presentations to secure client acceptance and avoid iterations in advanced stages.
• Led the implementation and integration of customized software solutions in line with client’s business requirements; provided functional expertise, presentation and guidance on effective usage of such engineered products to clients.
• Drove operational excellence by establishing standardized procedures for incident/ problem management; efficiently resolved project issues and plugged gaps to deliver high-quality and user-friendly solutions.
• Maintained optimal level of user satisfaction by diagnosing issues, researching solutions and implementing these with high levels of efficiency within stiff deadlines without impacting routine business operations.
• Performed acceptance test for end users, provided fundamental training for effective and optimum use of such installed system. Assisted and resolved any troubleshoot problems arising thereof.
• Offered organization, coordination and direction to day-to-day project management operations; generated an array of technical reports routinely for strategic analysis and interpretation by senior management.
• Effectively managed time schedules, technology and human capital to meet business and project requirements on time with a strong focus on complying with budgetary constraints.
Key Responsibilities:
• Integral part of team involved in programming of the in-house developed Hospital Information Management System
• Contributed significantly across all phases of system development life-cycle; emphasized on software engineering and solutions building for customized workflows, system design and operation, troubleshooting, general system issue, and functional support.
• Supervised installation and tested correcting problems ('bugs') before the final version is released to ensure Zero Down time, worked closely with a variety of end users and troubleshot issues to ensure technical compatibility and user satisfaction.
• Effectively managed the delivery of technically complex projects from design through to release. Adhered to high-quality management principles and maintained requisite documentation as per standard operating procedures.
Degree: