Ahmed Effat

• Training Budget & Calendar
- Support to plan the training calendar along with Sr. Managers and the business heads
- Support the track learning and development budgets and present reports on a regular basis to the management
- Support to measure the ROI of training in the territory to show tangible benefits \
• Training Delivery and administration
- Provides inputs to the training content development team to help design training content in line with territory functional requirements to ensure effective and high quality delivery of training
- Responsible to support the line manager in formulating the annual/monthly training calendars for the territory in consultation with business heads and circulate the calendar in the territory in a timely manner
- Monitor provision of high quality training to all employees on the basis of identified training needs
- Collect employee feedback at the end of every training session, and provide a collected report to corporate learning & development team
• Business Context
- Partner with the business to drive important training initiatives
- Provide performance consulting to business on ways to improve existing processes and introduce new ones
- Improve business performance and productivity through training exercises
• People Management
- Support the Line manager in monitoring the team’s development and facilitate complaint resolution
- Assist line manager in setting the KRA’s for the team and conduct performance appraisal
- Oversee staff deployment and drive motivation levels of the direct reporters

-Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
-Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes)
-Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking.
-Responsible for driving the growth of their companies by generating new business opportunities, as well as motivating employees.
-Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales
-Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes)

• Responsible for all the running & ongoing projects for Etisalat UAE.
• Manage Senior trainers, trainers who plan/execute operational trainings for 700 trainees across all the running projects
• Responsible for operation’s headcount development for 1200 agent in fields of (sales - soft skills - product knowledge updates)
• Enhancing the final certification rate starting from the 2nd interview processes for the selection purposes till passing the nesting period on the operation’s environment with an overall achievement of 90 % per year
• Develop, implement and monitor training programs for Etisalat UAE
• Familiar with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, workshops, simulations.
• Perform a variety of tasks to include administrative, payroll and additional needs for internal and client management team
• Supervise all technical training for the new comers
• Conduct orientation sessions
• Create testing and evaluation processes
• Build solid cross functional relationship
• Provide logistical support, course development, delivery, evaluation, process measurements
• Provide performance feedback