Ahmed El Guindy

SMEs Relationship Manager at Commercial International Bank

• Egypt - Cairo
• My current job since October 2011

Drive the Business Banking sales process through developing relationships with key targeted clients and attracting new to Bank customers that suit the Business banking criteria, to maximize market penetration and achieve the annual Budgeted plan.

Budget
• Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches jointly with zone heads / branch heads Coordinate with the Senior SME Relationship Managers & Sales officers to ensure smooth business transfer and proper hand over process.
• Attract new Business banking companies to maximize Bank’s liabilities, assets, and Trade finance as well as cross selling CIB’s affiliates.
Service Quality
• Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction.
• Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT.


Reports / Analysis
• Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed.



Policies, Processes and Procedures
• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
• Follows the day-to-day operations related to own jobs in the Business Banking department to ensure continuity of work

Compliance
• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

COMMUNICATIONS & WORKING RELATIONSHIPS

Internal
• Branch Management, Business Banking risk, Business Banking Business development, HR, Operations and GTS.

• External
Business Banking existing and potential customers.