assistant manager sales
First Abu Dhabi Bank
مجموع سنوات الخبرة :16 years, 8 أشهر
• Effectively prioritising workload and managing time to provide a diverse range of banking services, ensuring consistently high levels of customer satisfaction
• Diligently maintaining the account opening request file, ensuring high levels of accuracy and providing efficient support to front office personnel as required
• Utilising a comprehensive knowledge of banking products/services to respond to customer enquiries relating to the activation of cards, verifying signatures and the opening of new accounts
• Responding promptly and knowledgeably to online customer telephone queries, additionally, fulfilling responsibilities as the custodian of undelivered cheque book/debit cards
• Receiving/organising all incoming mail from other functions and drafting a wide range of correspondence in accordance with individual customer requests
• Conscientiously monitoring online requests, responding promptly to customers and pro-actively following-up with the relevant department to ensure the satisfactory and timely resolution of each case
• Liaising with customers visiting the branch on a daily basis, patiently ascertaining individual needs and recommending the most suitable products/services in a professional and friendly manner
• Referring customers to colleagues for specialist advice, where necessary and maximising opportunities to up-sell/cross-sell the bank’s products, including fixed deposits, personal loans and credit cards, mortgages.
• Support & supervise OCS (officers, customer services) Performance by participating in and leading daily retail sales meetings, total team members are five officers.
• Effectively prioritising workload and managing time to provide a diverse range of banking services, ensuring consistently high levels of customer satisfaction.
• Dealing with different kinds of customer’s complaints and inquiries affirmation solve their needs.
• Diligently maintaining the account opening request file, ensuring high levels of accuracy and providing efficient support to front office personnel as required.
• Utilising a comprehensive knowledge of banking products/services to respond to customer enquiries relating to the activation of cards, verifying signatures and the opening of new accounts.
• Responding promptly and knowledgeably to online customer telephone queries, additionally, fulfilling responsibilities as the custodian of undelivered cheque book/debit &credit cards.
• Receiving/organising all incoming mail from other functions and drafting a wide range of correspondence in accordance with individual customer requests.
• Conscientiously monitoring online requests, responding promptly to customers and pro-actively following-up with the relevant department to ensure the satisfactory and timely resolution of each case.
• Liaising with customers visiting the branch on a daily basis, patiently ascertaining individual needs and recommending the most suitable products/services in a professional and friendly manner.
• Continuation of sell/cross-sell the bank’s products, including fixed deposits, personal loans, credit cards and mortgages.
• Respond to incoming calls, emails and other message from customers and give them the right answers and directions.
• Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance.