Ahmed Elfadul, IT Technical Support Engineer

Ahmed Elfadul

IT Technical Support Engineer

Dar Consult

Location
Sudan - Khartoum
Education
Master's degree, Data Communication and Network Engineering
Experience
5 years, 1 Months

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Work Experience

Total years of experience :5 years, 1 Months

IT Technical Support Engineer at Dar Consult
  • Sudan - Khartoum
  • January 2019 to January 2021

* Provided Tier 1 IT support to non-technical internal users through desk side support services.
* Install network devices Routers, Switches, Access points, and running Network Cables.
* Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
* Maintained servers and systems to keep networks fully operational during peak periods.
* Install Windows operating systems and perform windows upgrades as required.
* Troubleshooting various Windows OS issues.
* Provide day to day s technical support for all users
* Perform data backup daily and update the antivirus.
* Perform remote troubleshooting via Team-viewer.
* Provide Support for office 365 products.
* Documenting company Hardware Assets.

IT Technical Support Engineer at PHI Technology
  • Sudan - Khartoum
  • June 2017 to January 2019

* Install and Configure PC Hardware and peripherals like Printers, Scanners, and External Hard drive.
* Install network devices Routers, Switches, Access points, and running Network Cables.
* Install Windows operating systems and perform windows upgrades as required.
* Troubleshooting various Windows OS issues.
* Provide day to day s technical support for all users
* Provide Support for office 365 products.
* Documenting company Hardware Assets.

IT Technical Support at Faisal Islamic Bank
  • Sudan - Khartoum
  • October 2016 to January 2017

* Install Branches IT Infrastructures from Routers, Switches, Firewalls, and PC desktops.
* Provide Support to all Faisal Islamic bank employees via the Phone and remote Sessions using (VNC)
* Managing End-user IP Phones and PBX.
* Setup Desktop users and Office365 software.
* Perform Windows Upgrades as necessary and Troubleshooting Various Windows issues.
* Replacing PC Hardware including Pc Peripheral.

IT Technical Support at Dar Consult
  • Sudan - Khartoum
  • November 2013 to November 2014

* Install and Configure PC Hardware and peripherals like Printers, Scanners, and External Hard drive.
* Install network devices Routers, Switches, Access points, and running Network Cables.
* Install Windows operating systems and perform windows upgrades as required.
* Troubleshooting various Windows OS issues.
* Provide day to day s technical support for all users
* Perform data backup daily and update the antivirus.
* Perform remote troubleshooting via Team-viewer.
* Provide Support for office 365 products.
* Documenting company Hardware Assets.

Education

Master's degree, Data Communication and Network Engineering
  • at Future University
  • May 2016
Bachelor's degree, Communication
  • at Future University
  • October 2013

Specialties & Skills

Network Troubleshooting
ANTI VIRUS
CABLING
COMPUTER HARDWARE
MICROSOFT OFFICE
MICROSOFT WINDOWS
NETWORKING
ROUTERS
SWITCHES

Social Profiles

Personal Website
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Languages

Arabic
Expert
English
Expert