Head Of Sales
INTEROCO
Total years of experience :16 years, 8 Months
•Managed a team of 3 Consultants and 1 Coordinator, I had to create and implement a new Pipeline, Target, Commissions Scheme, and Sales Process to improve the Sales Cycle and identify new Leads Resources.
• Developed goals and plans for business and revenue growth.
• Researched the MENA and GCC competitions, and planned new market implementations.
• Researched prospective accounts in target markets.
• Developed quotes and proposals for prospective clients
• Training sales staff.
• Achieved top monthly Sales in the company ever of AED 208, 000 Per Consultant/Month.
• Optimized infiltration of United Arab Emirates, Saudi Arabia, Egypt, Jordan, Nigeria, South Africa, and Kuwait markets.
• Single-handedly composed in-depth global sector updates and profiles for individual countries and markets to identify potential partners, programs, and products that were prime for operations and business opportunities- global metrics and research included elements such as country GPA, Health Sector Status, Financial Reports, Global Safety Ranking, etc.
• Initiated online and in-person office meetings with prospected business partners.
• Conducted business Trips to Europe, Africa, and Asia to host training sessions for our partners and assist with client acquisition and retention.
• Identify top companies in other countries, arrange meetings with the CEOS and decision-makers, and acquire marketing contracts and opportunities based on the company’s specific needs
• Designed and executed overseas events to promote income-generating programs to assist our global partners.
• Spearheaded the development of social media elements such as Delsk, LinkedIn & Facebook pages.
• Investigated each Arab country’s market on elements such as overseas investment demand, famous and demanded immigration programs as well as the identification of new potential business partners.
• Examined daily updates to our program’s policies & procedures.
• Tracked data metrics obtained from company social media, websites, and televised media.
• Collaborated with the Managing Director on news, updates, feedback, and suggestions about the MENA region to achieve maximum revenue & service quality.
• Authored daily, weekly and monthly reports that were sent to the managing director of the existing and prospective business partners outlining achievements, advantages & disadvantages of the past period.
• Designed and executed virtual presentations that pitched ideas for new programs and projects designed to optimize sales and operations management to new business partners.
• Documented the development of new programs, project developments, and miscellaneous updates.
• Conveyed the impact of our services and projects to lower-level employees through presentations and training.
• Informed lower-level employees on updates of corporate programs, procedures, policies, or fees.
• Displayed exemplary customer service skillsets by considering each customer complaint or suggestion.
• Collaborated with international offices to ensure international corporate success.
• Ensured each customer was properly informed on programs, services and products offered.
• Aligned objectives and bridged communications with senior management on all corporate issues.
• Mentored lower-level management on execution of training sessions, issuing visas, attaining loans, and the procedures affiliated with aftersales services.
• Optimized infiltration of United Arab Emirates, Saudi Arabia, Egypt, Jordan, Nigeria, South Africa, and Kuwait markets.
• Single-handedly composed in-depth global sector updates and profiles for individual countries and markets to identify potential partners, programs, and products that were prime for operations and business opportunities- global metrics and research included elements such as country GPA, Health Sector Status, Financial Reports, Global Safety Ranking, etc.
• Initiated online and in-person office meetings with prospected business partners.
• Conducted business Trips to Europe, Africa, and Asia to host training sessions for our partners and assist with client acquisition and retention.
• Identify top companies in other countries, arrange meetings with the CEOS and decision-makers, and acquire marketing contracts and opportunities based on the company’s specific needs
• Designed and executed overseas events to promote income-generating programs to assist our global partners.
• Spearheaded the development of social media elements such as Delsk, LinkedIn & Facebook pages.
• Investigated each Arab country’s market on elements such as overseas investment demand, famous and demanded immigration programs as well as the identification of new potential business partners.
• Examined daily updates to our program’s policies & procedures.
• Tracked data metrics obtained from company social media, websites, and televised media.
• Collaborated with the Managing Director on news, updates, feedback, and suggestions about the MENA region to achieve maximum revenue & service quality.
• Authored daily, weekly and monthly reports that were sent to the managing director of the existing and prospective business partners outlining achievements, advantages & disadvantages of the past period.
• Designed and executed virtual presentations that pitched ideas for new programs and projects designed to optimize sales and operations management to new business partners.
• Documented the development of new programs, project developments, and miscellaneous updates.
• Conveyed the impact of our services and projects to lower-level employees through presentations and training.
• Informed lower-level employees on updates of corporate programs, procedures, policies, or fees.
• Displayed exemplary customer service skillsets by considering each customer complaint or suggestion.
• Collaborated with international offices to ensure international corporate success.
• Ensured each customer was properly informed on programs, services and products offered.
• Aligned objectives and bridged communications with senior management on all corporate issues.
• Mentored lower-level management on execution of training sessions, issuing visas, attaining loans, and the procedures affiliated with aftersales services.
Strengthened market position by acquiring and developing strategic business relationships.
• Researched current technological trends every week to stay up-to-date on industry trends.
• Built rapport with prospective customers through a combination of telephone and in-person cold calls,
networking, and referrals.
• Leveraged the CRM system to develop sales strategies to ensure high activity and effective closing ratios.
• Designed customized, cost-effective solutions specific to each client’s individual needs.
• Navigated executing functions of a leadership position through careful utilization of technological venues,
careful prioritization of projects, and use of exemplary time management skills.
• Calculated pricing and authored pre-qualification requests to reflect consumer trends.
• Updated database constantly to ensure data in sales database was relevant to all current status of
activities, partners, and opportunities.
• Corresponded with various members of the organization to maintain a sense of teamwork, enthusiasm,
pride, and quality workmanship.
• Assessed any competitive intelligence gathered and utilized data analysis to ensure the success of future
marketing plans.
• Evaluated and identified cutting-edge and newly developed sales and advertising techniques to keep the
company updated on industry trends and on the best areas to place visual advertisements for maximum
visibility.
• Defined personal and corporate revenue objectives and quotas.
Ensured customer satisfaction through enhancing the delivery of company products.
• Ranked 3rd top USB internet plans & modems all over Egypt branches (1200 employees in 2011) and 11th
on overall sales achievers.
• Spearheaded customer service associate responsibilities which included: follow-up with customers and
carriers to resolve all consumer issues, answering questions regarding products and services provided,
and authoring pertinent reports.
• Composed, processed and reviewed various documents such as premiums, policies, renewals,
applications, changes, endorsements, binders, and contracts.
• Attended sales seminars, sales meetings, or educational activities to stay up to date on the latest
developments, trends, and regulations in the marketplace.
• Demonstrated expertise in versatile problem-solving through dealing with a variety of concrete variables.
• Quantified all pertinent discounts, interest, commissions, prorate, percentages, and volume sales.
• Evaluated sales orders and expedited delivery per customer requests.
• Achieved Top Sales Supervisor as sales revenue tripled in the first year due to newly implemented sales techniques and was able to significantly expand the sales territory.
• Designed and evaluated all department contracts.
• Negotiated with customers, assessed areas of dispute, and amended contracts when required.
• Liaised with marketing, technical, quality assurance, and administration departments on sales orders.
• Examined, coded, and processed new customer orders and changed orders as necessary via MS CRM.
• Supervised four employees in the branch Customer Service Department.
• Piloted supervisory responsibilities by the organization's policies and applicable laws.
• Interviewed, hired, and trained employees as well as planned and assigned work to all employees.
• Appraised and evaluated the performance of each employee which involved rewarding and disciplining employees.
• Examine consumer complaints and resolve all issues using exemplary customer service skillsets.
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