Area Operations Manager
Liwa Trading Enterprises
Total years of experience :18 years, 11 Months
• Led and motivated the store team to increase sales and ensure efficiency
• Managed the store’s stock levels - Made key decisions about stock level and stock control
• Analyzed sales figures - Utilized IT to record sales figures for data analysis and forward forecasts
• Analyzed and interpreted trends to facilitate planning
• Forecast volume of future sales to maximize profits
• Played a key role in advertising sessions- Organized trade-shows, special events, exhibitions and displays
• Promoted the company locally by communicating with local Social Medias, journals and the community in general
• Ensured that quality, customer service, health and safety standards are met - Resolved safety, legal and security issues
• Organized professional training and development courses
• Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues
• Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews
• Responded to customer comments and complaints
• Updated superiors on business performance, new initiatives and other issues
• Maintained awareness of market trends in the retail industry
• Recognized forthcoming customer initiatives and kept up with local competitors