Cargo Controler / Assistant Manager
Emirates Airline
Total years of experience :16 years, 3 Months
-Supporting sales force and internal (Emirates) network worldwide to maximize revenue sources on the current’s cargo fixtures in place.
-Assisting the internal network to generate more Business opportunities in SkyCargo Department. -Following up on the current loading plans and schedule for Ex DXB outbound flights.
-Analyzing Cargo trends and trading patterns to maintain the current cargo volume in place without any drop and to ensure growth to achieve the yearly target.
-Finding solution for all kind of connection disruptions.
-Handling other airline requests based on special proration agreements or Adhocs case basis. -Quoting shipments requests enabling to compete in market based on demands and other available capacities in the same market.
-Evaluating proposals for the expansion or updating of flights schedule.
-Monitoring any inconsistencies and making adjustments to improve efficiency of flights plans to that helps to improve the flight revenue.
-Forecast and coordinate a schedule in the given region flights of planning.
-Overseeing the execution of flights planning or scheduling.
-Reporting on progress and any issues that emerge, last minute changes 2 hours before flight departure
-Updating flights capacity on the internal systems New Generation SkyChain in terms of Weight and Volumes available for cargo.
-Oversee the sales aspects of an airline company.
-Analyze previous sales data and transportation industry trends in order to design sales strategies and set sales goals.
-Builds business by identifying and selling prospects, maintaining relationships with clients.
-Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
-Enhances staff accomplishments and competence by planning delivery of solutions. -Answering technical and procedural questions for less experienced team members -Teaching improved processes for sales techniques.
-Mentoring team members.
-Selling services by establishing contact and developing relationships with prospects, recommending solutions.
-Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
-Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
-Prepares reports by collecting, analyzing, and summarizing information.
-Maintains quality service by establishing and enforcing organization standards.
-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
-Contributes to team effort by accomplishing related results as needed.
-Handling the existing Clients to maintain the same business relationship and ensuring same volumes occurred without any unreasonable drops.
-Attracting more business from the current active client’s data base to meet the expected budgets. -Identifying new accounts in local market and filter/develop new business opportunities to reach the targets set by management.
-Securing future bookings onward flight connections from the HUB Dubai to final destinations. -Supervising the loading/offloading of ULDs (Unit loading devices) in coordination with the GHA (Ground handing agents).
-Following up with the Customs/Quarantine and other local authorities who are involved in all necessary clearance documentation to facilitate the shipments for smooth shipping/handling.
-Ensuring current accounts volumes in TEUs (Twenty Equivalent Units) are optimized.
-Develop strategies to achieve personal sales targets and motivate associates to optimize sales performance.
-Train and guide sales staff to focus sales strategies as per company standards.
-Developing more business from the current active client’s data base to meet the new target set by management.
-Quoting for spot rates as well as negotiating medium- and long-term freight contracts with the clients and with the Business HUB.
-Maintain good professional relationships with high-end customers and design retention strategies with regular customers.
-Keeping open channels with existing clients to maintain long term relationship through various modes such as telephone and e-mail.
-Approaching new clients to promote shipping line services with the aim of maximizing the organization profit.
-Negotiating with both Port authorities/Liner management and clients on the demurrage/dispatch and detention rates trying to reach mutually agreed rates satisfying all parties concerned.
-Coordinating with all internal departments and different local port authorities to ensure smooth handing of the shipments without any delays.
-Maintain effective communication and communicate customer experiences and feed backs to assistant sales manager to re-align company strategies accordingly.
-Responsible for projects operational sequences such as marine units’ preparation, certified and capable crew as the crew for mission to be accomplished.
-Preparation of all necessary approvals and permits needed from all concerned authorities to ensure smooth operation during the project.
-ISM Auditing with main responsibility of inspecting and ensuring all marine units to be ready getting -involved in any projects and they are compliant with all necessary local and international safety regulations.
-Preparation of cargo manifests, cargo documents and BL(s) and dealing with both shippers and consignees.