IT Assistant Manager
Amlak Finance Egypt
Total years of experience :10 years, 10 Months
• Oversaw the day‐to‐day operations of the information technology department and ensured that systems
and networks were functioning smoothly.
• Managed and configured the organization's IT infrastructure, including servers, storage systems,
virtualization platforms, and other components.
• Implemented and supported Microsoft services such as Active Directory, DNS, DHCP, and Office 365.
• Implemented policies, procedures, and processes to enhance information technology operations efficiency
and productivity.
• Negotiated with vendors, outsourcers, and contractors to acquire products and services.
• Developed and controlled the IT budget to align expenses with the organization's financial objectives.
• Handled the backup solutions daily, including monitoring backup jobs, restoring them, troubleshooting
failures, and initiating corrective actions.
• Supervised system security, including firewalls, antivirus, and user authorization.
• Established a clear process for deploying patches across the organization's IT infrastructure.
• Utilized the patch management tools and automation to improve deployment efficiency.
• Tracked user accounts, permissions, and access controls for various systems and applications.
• Installed and configured operating systems such as Windows, application software, and computer
hardware.
• Troubleshoot and provided technical support to employees.
• Created and managed system permissions and user accounts.
• Administrated (Active Directory, DNS, DHCP, File server, antivirus, and Printer server).
• Performed as a member of the system administration team to support the installation, integration,
optimization, troubleshooting, backup, recovery, modification, and security.
• Supported the Datacenter core network.
• Distributed and upgraded software to ensure customers receive current versions of supported software.
• Support and maintain access control and VOIP telephony access.
• Monitored the network behavior and reported any abnormal patterns,
• Created the needed reports, documents, and manuals as needed.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Installed new or upgraded hardware and software and coordinated installation and follow‐up with users
to achieve customer satisfaction.
• Coordinated with vendors for warranty repair of IT assets.
• Maintained inventory of installed desktop hardware and software components to keep records accurate
and updated.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Monitored systems in operation and quickly troubleshot errors.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Installed application software and upgrades, virus protection, and drivers.
• Helped the department set up equipment for meetings, events, and operations.
• Resolved Internet and wireless and wired network access problems.
• Replaced defective components and upgraded office equipment per technology plan.
• Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting
technical problems.
• Maintained inventory records and documentation for equipment in the database.
• Determined and resolved printer and networked copier outages.
Information system Bachelor