Ahmed Hamed saad Ali Elmougy

- Managing and maintaining servers, systems, and applications, including updates, patches, and security configurations.

- Providing technical support and troubleshooting for users and systems (including DAW & GEA), resolving hardware, software, and network issues.

- Working with virtualization technologies (VMware / Hyper-V) and cloud platforms (Azure).

- Monitoring systems performance, ensuring reliability, and handling backups and disaster recovery solutions.

- Managing SQL Server databases, including backup, restore, performance tuning, and query optimization.

- Documenting solutions, creating knowledge base articles, and improving support processes.

Delivering technical consultations, analyzing client requirements, and supporting implementations.

- Testing system updates and contributing to continuous improvement and quality assurance.

- Training users and simplifying technical concepts to improve user experience.

- Collaborating with internal teams and external vendors to resolve issues and enhance service quality.

- Ensuring data security, compliance, and adherence to best practices.

•Technical Support and Troubleshooting System Setup and Configuration
•User Account and Access Management Basic Network and System Maintenance Documentation and Ticketing .
•Hardware and Inventory Management User Training and Assistance
•System Security and Compliance Assisting with IT Projects
•Continuous Learning and Skill Development.

•On-site technical support for all IT systems, servers, and devices, ensuring smooth operations and minimal downtime.
•Maintain and troubleshoot servers, computers, and network devices. Install, configure, and update pharmacy software and applications.
• Monitor system performance and resolve hardware/software issues
•Provide technical support and basic training to staff.
•Perform regular system backups, updates, and preventive maintenance.