Contact Center Supervisor
AlNile Bank for commerce & Development
مجموع سنوات الخبرة :13 years, 11 أشهر
1. Review Reports on daily basis and make team performance improvement decision based on.
2. Report CRM to concern department.
3. Improve call center department functionality as market and service providing requirement.
4. Update information stock periodically Ensure information availability.
5. Supervise agents daily activity
6. Appraise the team performance regularly (quart-annual)
7. Train new agents.
8. Have a proper communication with different Department for cases finalization
9. Update/Define any new system requirement.
10. Implement customer service standard.
1. Coordinate with oils supplier to refill the tanks with oil.
2. Coordinate with tanks manufacturing factory to make new tanks depends on customers’ needs.
3. Coordinate with Tanks accessories supplier to handle the new tanks, trucks & maintenance.
4. Coordinate with our customers by fax or e-mail for sending P.O for oil orders
5. Follow up with drivers to deliver the oils orders to customers around the kingdom.
6. Coordinate with finance dept. For expenses of lubricants department.
7. Follow up with manager by sending daily & monthly reports.
8. Follow up with our branches around the kingdom for any complaints or any kind of support.
9. Archiving.
1. Helping with training and development.
2. Completing paperwork.
3. Handling complaints (from both staff and customers).
4. Helping with promotional events.
5. Personnel duties.
6. Reporting to senior level management.
CCNA