Head Teller
Commercial international Bank
مجموع سنوات الخبرة :6 years, 4 أشهر
Jan.2011 - Present. Commercial international Bank (CIB) Cairo, Egypt
Head Teller
• Responsible for controlling all counter & cash transactions
• Responsible for handling customers complains & enquiries
• Responsible for controlling all cash transactions & movements in the branch & between the branch and other branches
• Responsible for revising branch general ledger
• Responsible for evaluating & managing tellers staff
• Responsible for assuring good customer relations & achieving branch targets
• Responsible for approving all tellers area documents & transactions
• Responsible for authorizing ATM transactions & settlements
• Revising & authorizing customers payroll transactions
Acting as an operation supervisor
• Operation supervisor will have an ultimate responsibility on the cash area.
• Back office to ensure a full awareness & adherence of the operational guidelines.
• Ensuring that end of day cross checking is always performed properly in both cash area & back office.
• Performing on monthly basis a comprehensive checking on the service representative area to make sure that the process of handling the security items.
• Responsible to ensure that there is a proper control on the movement of the security stationery in and out the vault.
• Responsible to ensure that the following reports are submitted on time to branches operations department:
- Transactions in Difficulty.
- Daily Incidence Report.
- Operational Loss Report.
- Monthly Exception Report
May.2007- Dec. 2010 Commercial international Bank (CIB) Cairo, Egypt
Teller
• Handling receiving and cashing money from/ to customers within approved
procedures and regulations.
• Count cash received from customers and shipments from/to branches, banks and
CBE.
• Executing all customer transactions from deposits, withdrawals and foreign exchange
effectively with a minimal rate of errors.
• Performing all the ATM functions (replenishment, reconciliation and preparing the daily
checklist etc)
• Sell and purchase traveler checks.
• Receiving outside checks and collect them in customers accounts.
• Implementing swifts and internal transfers.
• Performing other routine clerical tasks as assigned by direct superiors and for other
Departments as needed.
• Working hard to achieve both Assets target or Liabilities and Banc assurance
• target by doing outside calls and convincing customers about bank products.
• Seeking to attract new customers to increase CIB customer Base.
• Replacement of Customer service agent when he was absence or not available and doing
all his duties and responsibilities perfectly.
Jan. 2007- Jun. 2007. VODAFONE Cairo, Egypt
Call center agent.
• Receiving customer calls and handling them as soon as possible.
• Going extra mile with customers and always informing them about new offers.
Jun. 2006 - Aug. 2006 Show Time Cairo, Egypt
Direct sales person
• Enhancing product knowledge.
• Developing Professional selling skills.
Sept.2002 - Jun.2006 Cairo university Cairo, Egypt • Bachelor of Commerce, Accounting Dept. • Grade: Good.