Ahmed Elserougi

Buying and selling foreign currencies . • Cross selling and promoting all company products such as TRAVEL CARDS, UTILITY Payments, Saving Schemes etc… • Forecast daily currency requirements; offload excess currency position to head office/other branches/other exchange houses, booking maximum profit. • Monitor daily ongoing market currency rat and decide the buying and selling rate for each currency • Monitor rate in the website and other available online tools and forecast currency rate to avoid possible losses and ensure maximum profit . • Respect and comply with AML rules, policy and procedures of the company at all times . • Provide high standard of quality customer service complying with SGOT rule (Smile - Greet - Offer - Thank). • Attend all type of customers with fast, accurate and excellent customer service. • Track nearby competitors and report local market trends. • Demonstrate leadership skills and create team spirit to achieve maximum turnover and targeted profitability. • Deal with customers queries and complains and find suitable solution without compromising the company policies. • Provides Demand Drafts, Telex Transfers, Western Union send and receive, Credit Card payments, WPS, National Bond Applications, Cash Advancements, and other online remittances less

provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Inform and suggest new banking products to customers Provide information to customers on their account status and account balances Open new bank accounts according to laid down rules and guidelines Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions Participate in marketing and awareness campaigns in the bank to create an enlarged customer base

Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service. Providing guidance in areas of professional matters as requested or needed. Applying FCR concept for all customer’s inquires. Prioritizing and achieving multiple tasks, establishing and meeting deadlines. Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers. Adhere to Customer Operations Department policies and procedures. Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. Perform standardized activities and tasks efficiently and effectively. Pro-actively reinforce Vodafone’s customer care proposition during all contacts. Handle and retain all the customers’ complaints within the SLA. Handle all USB and mobile internet basic trouble shooting related issues. Supporting corporate queue by handling SME authorized and end-users inquires. Supporting collection queue by handling collections inquires and bills explanation. Explore the required negotiation skills for making payments' deals when needed. Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner. Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware. Implement high quality standards of Customer