Ahmed Elshafey

Build and maintain strong relationships with customers to
encourage repeat business.
Stay informed about industry trends, competitor products, and
customer preferences.
Prepare regular sales reports and provide feedback to
management.

Present, promote and sell products/services using solid arguments
to existing and prospective customers
Establish, develop and maintain positive business and customer
relationships
Reach out to customer leads through cold calling

Supervise and support front desk staff, ensuring high levels of
customer satisfaction and efficiency.
Handle guest check-ins and check-outs, resolving issues promptly
to enhance guest experiences.
Train and mentor new front desk employees, ensuring adherence
to hotel policies and procedures.

• Provided exceptional customer service to guests, ensuring a positive experience throughout their stay.
• Managed check-in and check-out processes efficiently, resulting in reduced wait times and improved guest satisfaction.
• Resolved guest complaints and concerns promptly while maintaining professionalism and diplomacy.
• Collaborated with other departments to coordinate guest requests, such as room service, housekeeping, and maintenance.
• Maintained accurate records of guest interactions and transactions using the hotel management software.
• Assisted in training new front desk staff on procedures and policies.
• Contributed to achieving high occupancy rates by effectively promoting hotel amenities and upselling room upgrades.
• Coordinated group reservations and ensured smooth handling of large guest arrivals.
• Participated in monthly team meetings to discuss areas for improvement and share best practices.
• Received multiple positive reviews and commendations from guests for outstanding service.