Business Development & Operation Manager
Virtual Reality Trading Co.
Total years of experience :19 years, 11 Months
A dynamic and guest-centric hospitality professional with over 19 years of diverse experience spanning Restaurants, Entertainment, and Gaming centers within the hospitality industry. A proven track record in brand development, brand creation recruitment, and training. Pragmatic, and robust managerial acumen, adept at thriving under work pressures and consistently delivering on assignments within specified timeframes, all while maintaining an unwavering commitment to upholding exceptional quality benchmarks.
Successfully executed the inaugural launch plan for the initial 9 Chuck E. Cheese's F.E.C. in Saudi Arabia. The sole accredited Manager by CEC Corporate in Canada with an outstanding A+ grade in Operational and New unit Openings. Collaborated seamlessly with the USA international operation team throughout the opening and training phases. Executed detailed analysis of various project operational aspects. cross-functional coordination within departments. Traveled overseas to hire employees.
Effectively led multiple successful new openings, consistently surpassing performance Key Performance Indicators (KPIs) across all operational facets. Demonstrated adeptness in achieving sales budgets for the majority of the units.
- Managed multiple high-volume restaurants, and increased sales and quality.
- Enhanced the level of standard, Quality, Hospitality, and service in all the area restaurants.
- Controlled costs through training and cross-changing manpower in multiple areas.
- Successfully pass all the QA & OA evaluations on all units.
-Achieved ISO 22000:2005 certification.
- Successfully handled high and ultra-high-volume restaurants.
- Opening manager for the first Hardee’s restaurant at Hail City in KSA.
- Achieved many high records on international audits (RBP, QA, and different assessments).
- Part of the opening team of the Krispy Kreme Doughnuts brand in Saudi Arabia in 2008.
- Achieved high records on internal audits related to Cost control, Profit, Planning, and sales achievements.
Bachelor in Tourism, Hotels, Hospitality Management