Cabin Supervisor
Emirates Airlines
Total years of experience :26 years, 0 Months
•Managing all cabins on board including service, passengers & flight attendants.
•Successfully deal with different cultures at all times.
•Managing customers complaints & provide them with immediate solutions.
•Customer care & liaison.
•Ensure company's guidelines & standards are followed on board & report any short falls to top management.
•Suggest new ideas to better improve the service standards or customer's satisfaction.
•Monitoring the cabin crew performance, provide them with feedback & appropriate guidance and counseling in order to develop their skills.
•Provide an immediate solution to any problem or conflict that may occur during the flight.
•To lead, facilitate & manage all resources (time, products & people).
•Communicate to the team all the latest updates, changes to procedures, special information & important notifications from the management.
•Support, guide & coach team members to achieve the company goal.
•Well trained & certified in First Aid.
•To provide customers with standards of excellence of safety, first aid, security & service to gain customer loyalty to the company.
•To create opportunities to act as customer service agent & to provide high level of individual attention to customers.
•To be able to anticipate situation & take action to prevent colleagues getting into difficulties & to make them aware of the consequences of their actions.
•Freely share information, ideas & experience, communicate clearly.
•To be able to use personal resources to project a professional image.