Ahmed Elwan

Initiate contact with prospects that has been generated by the Marketing Team.
- Work with prospects to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
- Conduct onsite or online presentations that showcase the services and products of the company to prospects.
- Selling : ( Kaspersky - Fortinet - Palo Alto - ForcePoint - Cisco - Symantec - VMware - MangeEngine, …etc)

Automate all kind of processes using different programming languages ( SQL, Java script, Python and Sikuli).
- Work on several information systems (Oracle, SAP, Salesforce …) and use a variety of tools including complex searches and queries and running macros and scripts.
- Frequent inter-organizational and outside customer contacts, Collaboration across multiple business units for business initiatives. Represents the organization on projects and may perform in project leadership role and/or may supervise the activities of lower level personnel (exempt professional and non-exempt).
- Proactively explore opportunities of continuous improvements for the data.

Responsibility of monitoring and maintaining the network, servers and any telecommunications equipment.
- Assisted in implementation of Remedy Ticketing Tool Based on ITIL Standards.
- Working as 1st Line support for solving issues related to TABS application
- Assigned on-call contact after request from the customer for emergency and critical cases.