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أحمد عماد علي, Customer Service Representative

أحمد عماد علي

Customer Service Representative·Concentrix - Egypt

Egypt

Bachelor's degree, (Computer Science

Work experience

Total years of experience: 2 years, 1 months

Customer Service Representative

June 2026 - Present

Concentrix - Egypt

Cairo, Egypt

June 2026 - Present

customer service representitive
Company industry:
Sports & Outdoor Activities

Telesales Advisor

July 2025 - Present

Etisalat (e&)

Cairo, Egypt

July 2025 - Present

• Maintained accurate sales and lead records, applying structured data entry and record-keeping practices.
• Consistently met and exceeded sales targets by identifying patterns in customer needs and tailoring
solutions accordingly.
• Built rapport with customers and handled objections to maximize conversions.
Company industry:
Telecommunications
Job role:
Sales

Administrative & Documentation Coordinator (Military Service)

January 2024 - January 2025

Egypt’s Future Sustainable Development Authority

Cairo, Egypt

January 2024 - January 2025

• Handled official letters, reports, and meeting documentation for agricultural development projects.
• Coordinated with engineers to track project milestones and maintain accurate records.
Company industry:
Industrial Engineering & Automation

Education

Assiut University

January 2023

January 2023

Bachelor's degree, (Computer Science

Egypt

Skills

COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DATA SCIENCE
Intermediate
DATA SCIENCE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MACHINE LEARNING
Intermediate
MACHINE LEARNING
Intermediate
MACHINE LEARNING ALGORITHMS
Intermediate
MACHINE LEARNING ALGORITHMS
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
STATISTICS
Intermediate
STATISTICS
Intermediate

Languages

English

Expert

Training and Certifications

Certifications
IBM Data Science Professional Certificate
Deep Learning
IBM Data Science Professional Certificate