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Ahmed Hussein, Hotel Survey Specialist

Ahmed Hussein

Hotel Survey Specialist·Logical Technological Solutions

Egypt

Bachelor's degree, Business Information Systems

Work experience

Total years of experience: 3 years, 3 months

Hotel Survey Specialist

January 2025 - June 2026

Logical Technological Solutions

Cairo, Egypt

January 2025 - June 2026

• IHG/ hotel survey department campaign, responsibilities for an agent
was including tasks such as reaching members who had or has the
ownership of IHG membership or their partner who shares the same
membership.
• Sending and updating clients profiles with whether they want to
proceed or not, also filling out the survey of how they found the hotel
stay for them and information related to their stays.

Company industry:
Call Centers & Customer Care Outsourcing

Telesales Agent

May 2023 - June 2026

Norma Global Solutions

Cairo, Egypt

May 2023 - June 2026

• Reaching out and offering clients, the solar system and
encouraging the movement of going green.
• Checking if roofing/damages is fine and qualified to have the
system installed to avoid any collateral damages to the houses
structure.
• Ensuring of delivering accurate and clear information to prospects
over emails, texts and calls to ensure keeping up the clients
updated with latest information regarding their current status.
• Follow up calls and regular database client checkup to meet day
to-day tasks and keep system updated as well.

Company industry:
Sales Outsourcing
Job role:
Sales

Customer Support Agent

January 2021 - January 2021

U.A.E Legalization Services

London, United Kingdom Remote

January 2021 - January 2021

• Handling customers requests via email and phone calls
• Verifying papers and certificates of personnel and commercial
parties.
• Recording data and information into spreadsheets
• Entering and managing costs and time of delivery

Company industry:
Legal Process Outsourcing (LPO)

Education

Arab Academy for Science, Technology and Maritime

February 2025

February 2025

Bachelor's degree, Business Information Systems

Egypt

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OUTBOUND SALES SKILLS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SOCIAL SKILLS
Intermediate
SOCIAL SKILLS
Intermediate

Languages

Arabic

Expert

English

Expert

Spanish

Beginner

Training and Certifications

Certifications
Big Data Analytics
Fundamentals of Digital Marketing