Senior Store Manager
Land Mark Group
مجموع سنوات الخبرة :24 years, 9 أشهر
• Understand and support store operations, policies and procedures
• Performs and trains all duties of the Customer Service Representative and Lead
• Customer Service Representative positions
• Provides training assistance to new Customer Service Representatives and Lead
• Customer Service Representatives
• Prepares and transmits the daily bookkeeping, invoicing and gasoline data as required
• Ability to complete daily banking
• Troubleshoots daily close out and shift sales analysis
• Provides prompt, courteous customer service and professionally resolves
customer issues
• Distinguishes between acceptable and unacceptable employment applications,
making recommendation for applicant interviews
• Conducts performance and disciplinary discussions in Store Manager’s absence
• Assumes Store Manager responsibilities when needed.
• Assist the Store Manager with shift coverage in the event there are no otheremployees available to work.
• Develops employee work schedules.
• Ability to finalize, transmit and process weekly time and attendance records and payroll.
• Performs other duties as assigned by the Store Manager.
•listening to customer requirements and presenting appropriately to make a sale.
•maintaining and developing relationships with existing customers in person and via telephone calls and emails.
•cold calling to arrange meetings with potential customers to prospect for new business.
•responding to incoming email and phone enquiries.
•acting as a contact between a company and its existing and potential markets
•negotiating the terms of an agreement and closing sales.
•gathering market and customer information.
•representing the organisation at trade exhibitions, events and demonstrations.
•negotiating on price, costs, delivery and specifications with buyers and managers.
•challenging any objections with a view to getting the customer to buy.
•advising on forthcoming product developments and discussing special promotions.
•creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer.
•liaising with suppliers to check the progress of existing orders;
•checking quantities of goods on display and in stock.
•recording sales and order information and sending copies to the sales office, or entering into a computer system.
•reviewing your own sales performance, aiming to meet or exceed targets.
•gaining a clear understanding of customers' businesses and requirements.
* Plan and coordinate the provision of friendly, efficient services to guests
* Schedule activities for guests
* Plan and coordinate all promotional activities targeting clients
* Trace relevant statistics about clientele
* Coordinate and supervise all activities for guests
* Assist with check-ins / check-outs of clients
* Greet Guests upon arrival
* Assist guests with airline bookings and reconfirmation's
* Assist all departments in being receptive to the needs of guests
* Assist staff with language and culture
* Attend recreation activities when necessary
* Plan and conduct group and function rundown meetings
* Assist in any other duties when required by the Front Office Manager
* Assist with translations (information: guest directory; menus etc.) as required
* Provide feedback from Guests to Front Office Manager for action
1. Provide office support services in order to ensure efficiency and effectiveness within the Company. Office. Main Activities including,
■Receive, direct and relay telephone and fax messages
■Direct the First Nations Members and the general public to the appropriate staff member
■Pick up and responding the mail
■Open and date stamp all general correspondence.
■Maintain the general filing system and file all correspondence
■Assist in the planning and preparation of meetings, conferences and conference telephone calls
■Provide word-processing and secretarial support for the administration.
2. Perform clerical duties in order to maintain the administration support work. Here the main activities including
■Develop and maintain a current and accurate filing system
■Monitor the use of supplies and equipment
■Coordinate the repair and maintenance of office equipment
■Manage the administrative staff meetings, appointments and recording the memos.
■Administrative support provision including the contact to suppliers, customers and giving detailed information about company.
Answer all incoming telephone calls and dispose of properly via appropriate transfer.
Route all calls to and from the Medical Call Center in the a.m. and p.m.
Routinely checks the queue to monitor calls holding.
Route all calls to the PCC appropriately.
Prints schedules two days ahead to confirm all appointments by telephone.
An assistant Captain is in charge of the restaurant when the manager is absent. He runs shifts, coordinates the staff and may need to fill in any other staff person's job, as needed.
A waiter takes orders and communicates orders to cooking staff. He takes food to tables, refills drinks, communicates with customers about any concerns they may have and collects payment at end of meal.