Ahmed Ezzat

To manage the department division ( janitorial, hospitality, pest control, landscaping and Facade cleaning ) as a professional, efficient and flexible service ensuring maximum guest satisfaction consistent with company standards, through planning, organizing, directing and controlling the housekeeping.
Primary Responsibilities
Operational
1) To ensure that all the housekeeping department is managed efficiently according to the established concept statements and adhere to company Policies .
2) To assist in the implementation of a flexible employee base, with the right mix of Full Time and Contractual employees. To allocate employees over the Division based on established business levels fro that day.
3) To assign responsibilities to subordinates and to check their performance daily.
4) To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
5) To be available and on duty during peak periods
6) To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found.
7) To communicate with purchasing Department to ensure the punctual ordering of, cleaning chemicals and ensures the proper handling and storing.
8) To be responsible for the inventory of consumable, cleaning supplies .
9) To communicate with the pest control tech. to ensure that an effective program is instituted and maintained.
10) To ensure proper handling and control of Lost and Found items.
Employee Handling
• To assist with select and train housekeeping Department employees and Supervisory employees who are able to work within the decentralized management philosophy.
• To ensure that each Housekeeping Supervisor plans and implements effective training programs for their staff with the Training Manager and Departmental Trainers.
• To ensure that each Housekeeping Supervisors of Department maximizes productivity and morale with their Respective departments and consistently maintain discipline following company Policies & Procedures and local legislation.
• To assist in the building of an efficient team of employees through Multi Skilling, Multi Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.
• To develop Departmental Trainers, assign training responsibilities and meet with Departmental Trainers monthly.
• To conduct yearly performance appraisal and give employees regular feedback on their job performance.
• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
• To ensure that all employees have a complete understanding of and adhere to the company Employee Rules & Regulations and adhere to the company policy relating to Fire, Hygiene, Health and Safety.
• To carry out any other reasonable duties and responsibilities as assigned.
• To project at all times a positive and motivated attitude and exercise self control.

Projects

· To identify opportunities for resources and facilities to be shared between the properties and implement best practice

· To ensure that critical path analysis is completed for all refurbishment and R&M projects.

· To ensure projects are completed within budgetary and time constraints

· To negotiate with suppliers for products, contracts and services and establish purchase agreements as required-ensuring the central purchasing are informed of any new issues

· To review standards for all décor, furniture and furnishings throughout the hotels and prepare 5 year plans for the capital workbook

· To prepare all expense budgets for the department.



Staffing

· To prepare annual payroll budget in line with forecast occupancies

· To ensure monthly forecasting completed

· To actively manage all budgets in line with rooms occupancy

· · To carry out appraisals with staff on a regular basis.

· · To ensure effective planning of staff holidays and lieu time.

· To ensure effective process for managing staff and department communication meetings and briefings are carried out.



Operational

· To establish and maintaion the highest standards of cleanliness on all rooms and public areas

· To establish routine cleaning plans so that all furniture, fittings, carpets and coverings are maintained at highest standard.

· To purchase cleaning materials and light equipment as required.

· To purchase uniforms and ensure control of issues and return.

· To ensure effective running of laundry and valet areas

· To ensure high standards of linen maintained-and that regular supply is ensured.

· To ensure effective communication with Front Office departments in support of maximum efficiency of both bedroom letting and servicing.