Bayt.com
Ahmed Fawzy, Senior Technical Support

Ahmed Fawzy

Senior Technical Support

LinkDotNet

Location
Egypt
Education
Bachelor's degree, Tourist Guidance
Experience
17 years, 5 Months

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Work Experience

Total years of experience :17 years, 5 Months

Senior Technical Support at LinkDotNet
  • Egypt - Cairo
  • My current job since January 2009

1- Handle Frustrated customers
2- cancel Deliver & Change Modems
3-USB
4- WI-FI Extender
5-Solving land line problems ( Down, Unstable, Bad parameter, bit rate problem )
6-Daily, Weekly, Monthly, quarterly & Yearly Reports.
7 - Retain customer who want to cancel

Customer Services Representative at Vodafone
  • Egypt - Cairo
  • June 2006 to May 2008

1- 888 representative
2- solving customer mobile problems

Education

Bachelor's degree, Tourist Guidance
  • at High Institute for Tourism & Hotels
  • June 2006

Graduation Project : Imaging Wall in the Pre-History of Civilizations Grade : Good

Specialties & Skills

History
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Imaging
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Hotels
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Front Office
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Opera
+Endorse 0
Minsat , Tracer ,CRM Great Plans , MRTG , siebel system
+Endorse 0
Handling Frustrated Customer
+Endorse 0

Languages

English
Expert
German
Intermediate

Training and Certifications

Leadership Skills (Training)
Training Institute:
LDN
Date Attended:
June 2013
Duration:
40 hours
Customer Services Skills (Training)
Training Institute:
LDN
Date Attended:
February 2009
Duration:
32 hours
Savers (Training)
Training Institute:
LDN
Date Attended:
October 2013
Duration:
16 hours

Hobbies

  • Football , Internet , Reading