Banking Applications Manager
Commercial International Bank S.A.E (CIB
Total years of experience :16 years, 8 Months
• Assisting in strategies development and implementation plans to improve and standardize all aspects of applications management.
• Implementing, managing and evaluating operation processes and procedures, in accordance with the standards and procedures set out by the organization.
• Owning the responsibility of Core Banking Applications, including applications configurations, enhancements, support, tuning and upgrades.
• Managing the banking applications support team supporting the T24 core banking application.
• Collaboratively maintaining balanced and healthy relationship with the third-party vendors & internal support organization.
• Translating the bank strategy to a set of actions that helps to achieve the banks vision that guarantee the bank business growth and design the road map of T24 Coe banking application accordingly.
• Ensuing the best utilizations of the bank resources and manage the resources allocations over the projects/ changes.
• Reviewing the incident reports for any failure or unplanned downtime.
• Maintaining performance statistics for critical systems.
• Team lead and Functional head for the T24 core banking application.
• Excellent product knowledge over T24 functional domains.
• Vast expertise in handling COB crashes, providing quick solution for the crash, monitoring the complete COB and ensure COB is completed successfully.
• Manage FTI Finastra trade finance application being used by bank branches and operations.
• Manage Intellect Custody application providing the custodian options for our customers and operations.
• Vast expertise in analyzing issues, understanding the functionality, providing alternatives.
• Familiar with T24 GUIs on Classic, Desktop and T24Browser.
• Providing the needed details & recommendations regarding enhancing the T24 functions over the (Applications & Operational) levels.
• Review the health check tools output and apply the necessary actions to ensure the application / data health.
• Working jointly with TEMENOS expert services consultants to introduce list of recommendations to enhance the online & COB performance.
• Interface with business users and recommend system solutions that ensure the optimum usage and utilization of TEMENOS products where applicable.
• Participate in the parameterization, configuration analysis of T24 core banking application.
• Responsible for providing functional application and banking support in the banking areas (Customer, Accounts, Retail and Corporate products, Teller, Cash Management, Financial Accounting & Reporting, etc.) throughout all stages of the TEMENOS product implementation.
• Investigate the COB crashes and ensure smooth processing of the T24 operational tasks/jobs.
• Write functional specifications, when needed, for local development and ensure that Technical Consultants have a clear understanding of these specifications.
• Participate in functional testing, System Integration Testing and User Acceptance Testing (UAT).
• Prepare the required analysis regarding Core System (T24) reported Production errors/ issues.
• Work closely with the security team to mitigate reported application Vulnerabilities.
• Review vendors feedback regarding the reported issues & provide the requested data by TEMENOS FLS team.
• Provide the impact analysis regarding the Patches /Pacs /Updates received from the vendor side.
• Deploy the received Patches /Pacs /Updates over the test area and ensure the deliverables. Assigned to T24 project implementation (Apr 2010 - Mar 2011):
• Preparing test scenarios, which covers the bank functionalities.
• Translate business requirements into functional and technical requirements.
• Visited TEMENOS office to deliver and discuss CIB business requirements.
• Testing the received development / customization done by TEMENOS.
• Provide the required support to the bank users post rollout of the T24 core banking application.
• Reporting to Branch Head.
• Monitoring and controlling Foreign Exchange Transaction.
• Calculating daily, weekly and monthly Branch FX Position.
• Responsible over the branch daily, monthly proof and the required reconciliation entries.
• Required authorization of the branch operations entries.
• Review Anti Money Laundry branch reports (Daily & aggregate monthly).
• Daily monitoring of Past Due Accounts.
• Reporting to Deputy Branch Head.
• Receiving customer requests (check under collection, immediate credit checks, postdated check, Incoming checks, foreign checks, Internal & External transfers, Drafts, IDCs, LGs, ILCs, ODCs, MT Swift Messages) then performing the required systems entries.
• Controlling about 5000+ postdated cheques.
• Report the uncommon problem & transactions to higher level with suggested solutions & customer needs as well.
• Process the companys staff payroll.
• Call center agent in Showtime Egypt office.
• Provide the required technical support for clients.
• Perform operational tasks (contract renewal, packages upgrade, etc.).
• Maintain the company guarantees up to date.
• Reconciliation of Debit & Credit Transactions with Air Arabia UAE.
• Reconciliation of Air Arabia landing & Departure expenses.