Guest Service Officer
Grand Hyatt Doha
Total years of experience :18 years, 5 Months
•Welcome guests and greet them & Deliver excellent customer service, at all times.
•Apply company credit policy
•Maintain efficient and complete communication with Other departments
•To handle guest problems or complaints and coordinate with Hotel Assistant Manager in order to update and resolve glitches to guest's satisfaction.
•To select and block rooms for arriving guests, assist in escorting VIPs.
•To conduct daily Front Desk briefing and share important information that are relevant to the operation.
•Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
•Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
•Dealing with special requests from guests.
•Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
•Review daily arrivals list to ensure meet and greet of VIPs.
•To welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
•To work closely with the Guest Services department and coordinate the efficient handling of guest luggage and follow up on guest requests
•To check guests out of the hotel in accordance with procedures, make change, cash checks, exchange foreign currency, and post charges to guest accounts.
•To quote and be familiar with room and rate availability for current and future dates.
•Making sure that all guests requests and complaints are attended promptly and handled in a professional manner
Welcome guests and greet them & Deliver excellent customer service, at all times
§ checking guests into and out of the hotel, allocating rooms and handing out keys
§ preparing bills and taking payments
§ taking and passing on messages to guests
§ dealing with special requests from guests
§ answering questions about facilities in the hotel and the surrounding area
§ dealing with complaints or problems
§ Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
§ Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
§ Provide reports, as required, for housekeepers and management
1-Providing high level of secretarial, e.g. typing word processing, meeting room reservation services for guest.
2-Assisting guest to make long distance call & fax handling.
3-Adopting a friendly, helpful and pleasant attitude to all guest.
4-Maintaining close working co-operation with other departments as well as section in front office.
5-Maintaining adequate stocks of office supplies.
6-Keeping up the cleanliness and work flow of the internal working area attend regular meeting.
7-Seeking advice and guidance from the business center supervisor, or assistant manager whenever encounters difficulties or special requests in daily operation.
1- Auditing Checks for Guest.
2- Reviewing daily expenses.
3- Procurement review journal.
1- In kitchen department.
2- Front line coordinator.
3- Front line cashiering.