Ahmed Gamal, customer service agent

Ahmed Gamal

customer service agent

Sharjah Aviation services

Lieu
Émirats Arabes Unis - Sharjah
Éducation
Baccalauréat, Hotels studies Department
Expérience
14 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 5 Mois

customer service agent à Sharjah Aviation services
  • Émirats Arabes Unis - Sharjah
  • Je travaille ici depuis mars 2013

 responsible for the administrative and customer service of travelers. Like flight attendants, meeting the needs and safety requirements of passengers and airport personnel, assist customers before and after a flight and provide support for other airport personnel including pilots and engineers.
 typically handle baggage claims, load cargo, check rider reservations, answer customer inquiries on the phone and in person, sell passengers services, assist with passengers with special needs, perform a number of other customer service-related functions and undertake administrative support duties, including checking in customers using airline computer software, database software, or other specialized programs.

site manager à national catering comp.
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2010 à mars 2013

looking for the customer satisfaction and facilitate the flowing of the service

Éducation

Baccalauréat, Hotels studies Department
  • à Faculty Of Tourism and Hotel
  • juin 2006

hotel management

Specialties & Skills

Implementing Processes
Achieving Targets
Working Under Pressure
Problem Solving
Customer Focus
Computer
basketball

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

haccp (Formation)
Institut de formation:
NCC
Date de la formation:
June 2012
Durée:
25 heures

Loisirs

  • travling