Ahmed Hafez, Senior ERP Engineer

Ahmed Hafez

Senior ERP Engineer

Arab Dairy

Location
Egypt - Cairo
Education
Bachelor's degree, Computers Engineering
Experience
13 years, 4 Months

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Work Experience

Total years of experience :13 years, 4 Months

Senior ERP Engineer at Arab Dairy
  • Egypt
  • My current job since November 2012

- Give internal training on Microsoft Dynamic AX 2012 for the following departments ( Production, Quality, Sales, Procurement and warehouse).
- Deploy our ERP software (Dynamics AX 2012 R2) at user's machines and train them if needed.
- Give Consultation for users & support them to resolve their problems.
- SQL Maintenance, take backup from database & restore it if needed.
- Responsible for monitoring all ERP project related activities performance.
- Supporting users after the standard working hours when needed.
- Design and creation of project plans including deadlines, milestones, etc…
- Customize the Dynamics AX 2012 forms according to the business requirements using the AOT and X++ programming language.
• Maintenance and support of finished projects (Fleet - Dynamics GP - HR Software).
- Analyzing business/technical requirements and objectives, perform fit/gap analysis, and provide client recommendations.
- Develop In-house applications according to the business requirements using development such as C#, VB.NET, AJAX Toolkit, HTML, CSS3, etc…
- Responsible for design and upload the required documents to our web site.

IT Engineer at Horizons Software
  • Egypt - Cairo
  • March 2011 to October 2012

- Implement ITIL V3 Framework
- Handle clients’ requests and solve their problems that related to the IT department.
- Manage access to resources.
- Install and configure (windows XP, Seven, 2003, 2008 and 2008 R2).
- DC, Exchange Server 2007, DNS, DHCP, VPN, SCCM 2007, SCOM 2007and SQL 2008 R2.
- Manage Network devices including (Routers, Switches and Access Points).
- Manage Printers.

Customer Service representative at Xceed Contact Center
  • Egypt - Cairo
  • June 2009 to August 2009

JOB DESCRIPTION: Provide answers for citizens about university coordination like available faculties for students, forward complains to ministry of state for administrative development whose responsible about coordination system and check & troubleshoots if they have any problems with the coordination website.

Education

Bachelor's degree, Computers Engineering
  • at Faculty of Engineering - Al Azhar University
  • July 2010

Specialties & Skills

IT Service Management
Process Management
Technical Support
Microsoft Dynamics
Windows 7
SQL 2005
Windows XP
Windows Server 2003
Microsoft Word
Manage Cisco Routers and Switches
Windows Server 2008
Norton Ghost
Microsoft Access
Microsoft PowerPoint
System Center Configuration Manager 2007 (SCCM)
Symantec Backup Exac
Microsoft Excel
SQL 2008
ITIL V3
Windows 8
System Center Operations Manager 2012 (SCOM)
Spiceworks

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

ITIL v3 Foundation (Certificate)
Date Attended:
August 2011
Valid Until:
September 2011
MCITP Enterprise Administrator (Certificate)
Date Attended:
October 2010
Valid Until:
January 2011