أحمد حافظ, Assistant Front Office Manager

أحمد حافظ

Assistant Front Office Manager

Inn and go plaza hotel

البلد
الكويت
التعليم
بكالوريوس, Accounting And Law
الخبرات
9 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 3 أشهر

Assistant Front Office Manager في Inn and go plaza hotel
  • الكويت
  • أشغل هذه الوظيفة منذ مارس 2019
Front Desk Supervisor
  • يونيو 2017 إلى فبراير 2019

Front desk supervisors typically serve as the face of a
hotel. They provide customers with a first and last impression as both greeters of new
guests and well-wishers to departing ones. These employees perform or delegate
various tasks that are essential to daily operations of a hotel's front desk. These tasks
include making or confirming reservations, verifying and collecting payments, issuing
room keys, controlling guest access to safe deposit boxes, and contacting housekeeping
or maintenance when guests report a problem. Front desk supervisors also provide hotel
clerks with necessary training and support. Other responsibilities might include
bookkeeping duties, such as balancing accounts, conducting nightly financial audits and
referring patron comments and complaints to the appropriate hotel manager. Hotel front
desk supervisors must be friendly and outgoing, and possess excellent communication
and problem-solving skills.
• Oryx Rotana Doha
Description : Located in the center of Doha Qatar, Owned By Qatar airways
Airlines is One of the leading business hotels in the region, sky trax world
airline award winner for the years of

Guest service agent
  • ديسمبر 2013 إلى أبريل 2014

Reason of Leaving : New experience and income increment.
• Hurghada Marriott Red Sea Resort
Description : Located in hurghada, Sheraton ST.
rooms : :283 Rooms and suits

Guest service agent
  • فبراير 2013 إلى نوفمبر 2013

Reason of Leaving : New experience and income increment.
• Intercontinental Taba Heighs Resort
Description : Located in Taba heighs, South Sinai.
rooms : :503 Rooms and suits

location manager في Establishing Kuwait Corona Camp
  • يناير 2012 إلى أبريل 2013

managed by
KIPIC, managing room setup, contacting different vendors and suppliers,
setting the operation, managing the check in and outs of the guests and
ensuring the cooperation between different departments ( medical, catering and
House keeping ) to deliver an exceptional service to the guests, and making sure
that all the ministry of health safety instructions are being followed .
• INN & GO Kuwait Plaza Hotel ( Formerly known as Swiss-Bell )
Description : Located in Fahad Al-Salem Street, Kuwait City .
rooms : :153 Rooms and suits

executive
  • يناير 2012 إلى أبريل 2013

leave to manage the Kuwait
Corona Camp under KIPIC management ( During hotel shut down )

front desk agent
  • يوليو 2012 إلى يناير 2013

Reason of leaving :New experience and an apportunity to complete my
Russian language course.

الخلفية التعليمية

بكالوريوس, Accounting And Law
  • في Mansoura University
  • فبراير 2009

Specialties & Skills

BOOKKEEPING
COMMUNICATION SKILLS
CUSTOMER RELATIONS
FINANCIAL
MICROSOFT ACCESS
PROBLEM SOLVING
TRANSPORTATION
BUDGETING
CALL CENTER
CUSTOMER SERVICE

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الروسية
متمرّس