Ahmed Hakami

Responsibilities as a travel counselor performing my duties to deal walk in passengers and make tickets, refunds, exchanges and guide them regarding queries and resolve their issues as per company policies.

• Worked as sales support team and performed my duties as directly coordination with travel agents and resolving their problem regarding new IDs, passwords reset, load & fares, group bookings, name and title correction, names update, flight scanning, payment reconciliations etc.

• I also worked as call center agent and performed duties in updating passenger of delays and rescheduled flights, credit card verification and handled cancelled flights.

• Handled delayed and cancelled flight during performing duties at Allama Iqbal International airport and managed passengers.

• Making Sales office cash reconciliation and banking deposits.
• Prepare international and domestic travel arrangements for customers inclusive of air, rail, and hotel plus ground transportation.
• Maintain accessible online resources to assure conformance with customers’ travel policy.
• Recommend clients of international travel needs like passports, visas and immunizations etc.
• Study, learn and interpret international pricing rules as well as procedures.
• Ensure to operate within common procedures with supervised outcomes and under minimum direct supervision.
• Interact with travel arranger, traveler and travel manager.
• Provides best level of assistance for client service as well as technical issues.
• Utilize company preferred suppliers to maximize profit and ensures adherence with clients’ travel policy.
• Resolve all easy customer problems as well as complaints.
• Head responsibility for timely and proper company servicing for Travel arrangements for all corporate clients.
• Provide professional support for incoming client telephone calls for service and sales.
• Maintain top degree telephone etiquette on every call taken.
• Conduct all outbound calls as required for collections, requested call-backs and date consolidation etc.
• Maintain and update reservation information complying with company guidelines.
• Provide support to prepare departmental reports as well as other documentation.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations

• Welcome passengers and provide necessary support to ensure a smooth and exceptional travel
experience in accordance with company policies.
• Execute booking procedures and issue tickets accurately through approved electronic systems.
• Process refund, modification, and exchange requests according to operational procedures and policies.
• Represent the company professionally by managing front desk operations and organizing daily customer
service activities.
• Manage and disburse cash entitlements for captains and cabin crew per approved procedures.
• Follow up on documentation and delivery of allowances for cabin crew accurately according to
operational policies.

backup support for the Human Resources department, including handling FMLA and benefits paperwork, employee accident reports, background checks, new employee orientation, and input and tracking of reports
•Managed Personal Needs Accounts for patients in Resident Fund Management System (RFMS) system, performed bank deposits and withdrawals, generated and mailed out quarterly statements, and paid patients insurance claims.
•Supervised and coordinated projects, initiating change management to ensure adherence to client standards and code requirements.
•Assisted with planning, budgeting, coordinating, and directing special projects such as office build-outs, refurbishment, large group moves, activity set-ups, retrofit lighting, inventory control and storage.
•Performed inventory management and purchasing goods for distribution using Microsoft Office.
•Coordinated with security to issue keys and access cards, billing tenants and updating list as needed.
•Promoted from Office Coordinator to Assistant Facilities Manager on multinational customer account.
•Sent out Request for Information (RFIs) & worked with Change Orders regarding project requirements
•Estimated numbers for upcoming bids in order to minimize costs and meet the specific budget
•Worked online as head of the Submittal department, as well as handling incoming/outgoing e-mail
•Recorded daily reports containing what was accomplished in the field on given days, as well as work to be completed
•Promoted the company through social media, and redesigned company logo, creating a stronger brand
•Implemented a safety manual to be promoted to employees, in order to minimizing accidents in the field
•Records management and maintaining a database for the file room. Located lost and misplaced files and reorganized the file system for better efficiency and traceability.
•Aided with a business office relocation. Supervise one other employee.
•Copy center service, handling requests for scanning documents and maintaining copy machines. Helped to negotiate a contract with Canon for leased copy machines at a savings of $6, 000 a month.
•Order and maintain stock of office supplies and printer toner. Cleaning and organizing the kitchens and the overall office space.
•Printing and binding of projects. Conference room set up. Sorting and delivery of mail and overnight packages. Processing incoming and outgoing UPS shipments.
AREA OF INTEREST
•Marketing & Ticketing
•Customer care & Operational Sales Services

• Coordinated daily administrative activities and followed up on tasks to ensure smooth workflow.
• Prepared and organized administrative files and reports and maintained documents according to
approved policies accurately.
• Provided administrative support to different teams and assisted in organizing meetings and schedules.
• Used computer applications and office programs to manage data and update records continuously.