Ahmed Hamdan

⬧ Operational Foundation & Scaling: Spearheaded the establishment of the company’s operational framework from scratch. Successfully built cross-functional teams and authored comprehensive Standard Operating Procedures (SOPs) to transition the organization from ad-hoc processes to a highly structured, scalable IFM provider.
⬧ AI & Digital Integration: Pioneered the adoption of advanced Artificial Intelligence solutions and intelligent prompting tools to streamline complex data analysis, accelerate reporting generation, and optimize daily productivity and strategic planning.
⬧ Financial Optimization & Cost Recovery: Led investigative audits into operational expenditures, successfully identifying and resolving complex, long-standing legacy utility billing errors, resulting in significant cost recovery and budget optimization.
⬧ Quality Assurance & Compliance: Directed rigorous, hands-on site inspections and comprehensive quality overhaul initiatives across critical assets, ensuring stringent compliance with overarching QHSE and operational readiness standards.
⬧ Agile Event Operations: Managed dynamic FM operations tailored for large-scale events and exhibitions. Demonstrated high agility in resource allocation, temporary asset management, and maintaining zero-downtime operations during critical event schedules.

I was assigned to operate and manage strategic projects. Among the most important of these projects are TBC and SCECO Head quarter.

Operations
- Ensure all FM services (Maintenance, Cleaning, Pest Control, Landscaping…) are delivered in a timely, safe and cost-effective manner, meeting customer and compliance requirements.
- Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements.
- Ensure the maintenance staff in the performance of their duties associated with repair work such as plumbing, electrical, masonry, and air conditioning.
- Ensure all required policies and procedures are adopted and used on site.
- Ensure all international standards such BICSc, and ISSA are adopted and used on site.

Process Improvement
- Standardize Policies and procedures of operations.
- Implement workflows effectively.
- Monitor and analyze the current SOPs, updating it if necessary.
- Identifying potential problems and devising ways to solve them.

Client
- Meet client needs to provide required services within standard quality and time frame.
- Enhance experience by setting services review meeting with the key customers and business partners.

Financial (Revenue/Cost) - Business Growth
- Identify new prospects & Introducing new business.
- Assist in the preparation of operating budget and develop capital project budget.
- Compliance with annual operations, budget, and control the expenses.
- Oversee all aspects of bidding process for major projects.
- Verification of collection status.

Health & Safety
- Health and safety as top priority.
- Comply with legislative, environmental, Health and Safety requirements
- Ensure all required RAMS and COSHH Assessment are provided.

Organizational Development
- Leverage technology to enhance our visibility into the organization so that we have access to better information that drives intelligent business decisions consistent with the budget

Prepare detailed project plan.
Agree key responsibilities, manage, and develop the team to ensure objectives are met and staff are supported and motivated.
Establishing and monitoring appropriate project operating procedures and systems, specifically ensuring management plan is being followed and adhered to.
Established key relationships with the colleges and other key stakeholders.
Set up regular and clear lines of communication to address issues, which may arise.
Responsible for the daily running of the project in 31 colleges.
Managing, monitoring and coordinating all key aspects of the project, including but not limited to, cost, value, risk, logistics, client relations and quality.
Organizing training for colleges staff and liaising with Test Centers Administrators TCAs.
Overseeing the training and supporting materials.
Monitoring the project’s budget income and expenditure.
Producing relevant project reports.
Ensuring the project is on target (e.g. against the outcomes and indicators).
Conducting regular project review meetings.
Overseeing project evaluation.

Designing the strategy map of the company.
Deterring the strategy goals of the company.
Researching and gathering data to develop well strategic plans.
Producing intelligent plans to bring success to campaigns.
Generating ideas with the head of departments and branches managers.
Identifying potential problems and devising ways to solve them.
Coordinating with the head of departments and branch managers to receive feedback and create improvements to strategies.
Ensuring financial targets and other agreed targets are met in all branches.
Making sure company regulations are followed.
Keeping branches managers and employees motivated and organizing appropriate training.
Ensuring the business operates within the companys mission statement.
Working with department heads and senior management to get the best performance from staff.
Driving the business to increase profits.
Reviewing and approving Branches’ needs.

Responsible for overall performance of the group of branches.
Responsible for monitoring overall customer satisfaction.
Maintain communication with all branches’ managers on a regular basis.
Analyze branches performance and provide feedback, guidance, training and encouragement in order to impact results.
Developing of new operations procedures and policies.
Managing online brand and product campaigns to raise brand awareness.
Managing the redesign of the company website.
Responsibility for planning and budgetary control of all digital marketing.
Evaluating customer research, market conditions, and competitor data.
Review new technologies and keep the company at the forefront of developments in digital marketing.
Utilizing a range of techniques including paid search, SEO, and PPC.
Overseeing the social media strategy for the company.

Meeting sales goals and overall quality of service.
Developing the network of relationships in the region to cultivate and facilitate business development activities and secure contracts in both the private and public sectors.
Convening of workshops for the clients to market the company’s products and services in the western region through performing presentations that articulate the value proposition of product, solution, and service offerings.
Providing various analytical reports pertaining to the sales performance, market intelligence, competition, international training market trends, etc.
Evaluating & reporting employee’s efficiency to the head management.
Assisting with the implementation of new marketing strategies for the program based on customer needs.
Advising management regarding customer needs and escalate issues as needed to appropriate individuals or teams.

Teach basic computer skills

Developed an educational web site