Hend A. Khalek

•Aligned with People Managers, VPs and Chief Officers to support implementing strategic workforce planning in support of business objectives, managing 1000+ employees.
•Coach managers; provide team building support and work collaboratively to build metrics that measure and move the business. Identify business and people needs in order to help managers develop long term solutions.
•Assist managers in the areas of talent management, employee recognition, performance management, employee coaching, etc.
•Provide design and implementation of organizational development programs including Talent Management resulting in a training program for managers in writing development plans for high potential and high impact employees as well as plans created for levels director and above.
•Develop HR processes and forms to ensure compliance and consistency throughout company.
• Advise and partner with client organizations in full realm of HR to include but not limited to leadership selections, employee relations, performance management, rewards and recognition, organizational structure, manpower fluctuations, and any other special HR initiatives/projects
• Train and coach leaders/employees on HR initiatives and system tools informally and through formal training class facilitation
• Partner with recruiters and managers to identify, interview, and select qualified candidates aligned to business needs.
• Coach managers through performance reviews, terminations, reorganizations, and reductions in force.
• Investigate and resolve employee relations matters, including policy violations and leadership accountability issues.
• Support HR Senior Management in assessing global organizational needs; using data to align HR initiatives with business strategy.
• Coach executives and leaders to improve individual and team performance by assessing, analysing data, and proposing recommendations.
• Partner with business unit leaders around organization development interventions
• Collaborate with Talent Development team to implement various training programs, including change management workshops, diversity training, team building workshops.
• Standardized over 300 job descriptions
• Evaluate and analyze existing practices, procedures and policies for improvement.
• Execute processes in all HR functions, including staffing, onboarding, training, performance management, benefits and culture assessments.
• Led cross-functional working groups and acted as key partner for pay and benefits, employee relations, learning and development, talent acquisition and other HR departments.
• Serve as subject matter expert on HR policies, communicating recommendations and providing guidance on HR processes.
• Manage the investigation and resolution of Code of Conduct violations
• Facilitate talent review and calibration sessions with business leaders to improve organizational effectiveness.
• Advise on compensation matrix to ensure top talent was retained and rewarded within a pay for performance structure.
• Provide human resources employee relations support for corporate functions
• Coach, counsel and develop associates at all levels, including senior leaders to build high performing teams.

• Handle the On-boarding & joining formalities for Flight Deck Crew Division (80 joiner per month)
• Collaborate with Manpower Planning Team, Training Team and Recruitment & Selection Teams to achieve recruitment targets.
• Handle all the joining formalities for the Flight Deck Crew new joiners.
• Meet & greet new joiners on their first day and handle the induction session to finalize their joining formalities and brief them about the company's policies and the available Employee Self Services.
• Manage new joiners data on HRIS (Oracle).
• Create a complete Employee File for each joiner and send it to the Payroll Team.
• Respond to all queries received from the new joiners through out the whole on-boarding process and follow up with different teams to ensure that all the queries and issues are solved.
• Prepare and send on-boarding tracking reports to different stakeholders & Higher Management upon request.
• Participate in all development projects for On-boarding Process & Procedures and provide different departments with necessary informaion to facilitate the development of On-boarding for Deck Crew & Qatar Executive Pilots.

1- Recruitment & Selection:
Receive recruitment requests & update the JDs with the Dept. Managers
Prepare & post the job ads using different recruitment channels such as: online recruitment websites, business groups’ postings, Recruitment Agencies, internal job announcement, etc.
Collect & screen applicants’ CVs.
Conduct Interviews for the selected candidates and coordinate interviews for the Dept. Managers with the shortlisted applicants.
Follow up with the Dept. Managers to get their final feedback on the shortlisted candidates to proceed with their hiring process.
Prepare the Recruitment Authorization form for the accepted candidates and get the needed approvals on it.
Contact accepted candidates to receive their offers.
Prepare the IT request forms for the new hires & announce their official joining date to their department manager.
Maintain an updated recruitment database to provide data of interviewed candidates as well as a continuous supply of CVs for planned or unplanned positions that may arise.
Maintain sound business partnerships with headhunters and recruitment agencies and maintain Allianz website and utilize it.
Ensure that Allianz Egypt recruitment policies and procedures are followed across the company, enabling maximum efficiency to meet overall company and departmental needs.
Utilize HR system fully to be able to access data & generate reports.
Organize Job fairs and liaise with marketing department for full implementation of fairs; correspondence with organizers; sorting job fair CVs and include them in database.
Keep up to date with the company’s standards, policies, procedures and authority limits that affect the implementation of responsibilities.
Present the weekly Recruitment Status reports.
Support the HR department in any other task/project as needed and directly reporting to the Head of HR & Development all work issues.
2-Relationship Management:
Establish & fully manage the new "Sales Helpdesk Unit" as follows:
Provide technical assistance and support to address queries related to systems within the given authority or re-direct the query to the correct source (systems used are; Workflow-Spider-OPUS-IMS-Oracle).
Receive sales staff queries related to :
- EFSA Registration; (i.e. Training, EFSA codes, exams, documents needed, fees …. etc.)
-Benefits queries; (i.e. Medical Cover, Laptops, Group life polices …... etc.)
- Compensation queries; (i.e. statements, payment delay …. etc.)
- Production queries; (i.e. Achievements, Recoding, production …. etc.)
-Legal issues; (i.e. HR letters, Contracts, Hiring documents, R&I requirement, etc.)
-Sales Training queries in coordination with the training department.
-Separation Procedures; (Resignation, exit interview and separation process)
Handle all kinds of complaints/grievances from the sales team or re-direct them to the compliance if related to fraud or code of conduct.
Record all grievances & complaints cases in details with supporting documents including action taken.
Liaise with all the departments to ensure smooth running of sales activities and resolve conflicts.
Receive and consolidate Sales Division feedback including suggestions and concerns and report them to Head of Sales.
Conduct exit interviews and prepare analysis for turnover ratio and reasons.
Supervise and provide full support & advice to the other members of the Helpdesk Unit on daily basis.

Employees relations counseling and problem-solving for managers and employeesResponsible for the process of gathering & screening CVs, conducting initial interviews for candidates over the phone, selecting, short listing potential candidates.Interviewing the shortlisted applicants to facilitate selection of the right person for the right job at optimal cost and salary package to the company.Preparing & negotiating the offers for the selected applicants and following up on all the staffing process..Prepare & post the job ads using different recruitment channels Keeping an updated database of CVs & interviews on daily basis.Plan and conduct the new employee orientation to foster positive attitude toward organizational objectives.Plan and maintain all the training programs and activities associate with staff training needs in the different departments.Searching and selecting the suitable training providers and consultants to conduct training sessions and implementing all training programs and activitiesPlan and prepare the Summer Internship Program every year : Collecting CVs, conducting interviews for the selected applicants, arranging their joining dates with the technical departments managers, orienting the selected interns about the program process, following up on their performance & attendance, prepare their Experience Certificates & their payment cheques and contact the interns to receive them.Maintain and manage HR Information Systems (HITs & Oracle) on daily basis.Coordinating & arranging for MobiServe attendance in different events & employment fairs.Report to the HR Manager all work needs, challenges and recommendations to facilitate the HR decision-making process.Prepare the Organizational Charts for all the Company's Departments & Subsidiaries via MS office Visio.Assisting in Personnel Activities Assisting in Compensation & Benefits Activities

Contacting British, Irish and Egyptian customers to solve their computer problems over the phone.
Solving customers' problems via accessing their computers remotely, using our company's software, and fixing them in a short period of time.
Translating various reports and documents from Arabic to English, and vice versa.
Translating and working on the Company's website Homepage and technical manuals, from Arabic into English and vice versa.