Supervisor & HR Coordinator
Cable Network Egypt
Total years of experience :16 years, 7 Months
March 2008 - Present
1ST OF AUG 2012 CNE
Customer service team leader at CNE front office (Counter)
-Internal OSN trainer in CNE
-Reporting to my managers
-Distributing the staff among the stations and monitoring the queue.
-Proposing solutions for the problems staff face.
-Handling the staff breaks.
-Monitoring the staff mistakes to rectify it.
-Updating the staff information with the latest business rules and auditing the customer's files.
1ST OF MARCH 2008 TILL 31 OF JUNE 2012 in CNE
Customer service representative agent in international call centre as internal department Provide ADMC channels and Showtime
-Dealing with all inquires and solving the problems.
-Satisfying and providing customers.
-participating in telemarketing sales and technical support.
-Promoting the pay-TV brands in Egypt.
-Providing all technical and promotional support required by the clients
- Selling all kinds of credit cards.
- Handling all kinds of customer's inquiry about delay or problems or receiving the customer's credit card.
- Provide customer with requested information about all kinds of credit cards or loans.