IT Technical Support Engineer
GBM
مجموع سنوات الخبرة :7 years, 9 أشهر
•Respond to queries on-site or remotely.
•Respond to Ticketing System within the defined SLA.
•Guide users through the problem-solving process.
•Install, modify, and troubleshoot technical issues.
Installation, configuration and troubleshoot VPN(site to site, remote to site) client and provide the access as per the roll
•Resolve problems by running diagnostic programs.
•Install computer peripherals for users.
•Follow up with users to ensure the issue has been resolved.
•Gain feedback from users about computer usage.
•Identify and escalate situations requiring urgent attention.