Training Manager
Takaful Emarat
Total des années d'expérience :21 years, 3 Mois
Created the first competency matrix
Working on Sales Enablement by creating sales tools, scripts and systems
Redefining the learning & training process by introducing new methods such as online trainings, webinars and E-learning using the existing Engagedly modules and by introducing new modules (in house built)
Managing the IA training requirements for Bancassurance partners
Developed training programs for Tawteen (loacal employees training)
Created a full scale skills development training program
Formalized a comprehensive insurance knowledge training program
Created the company training library
• Leading the learning and development team and product line
• Contributed to the development of CEC Global Learning Management System and integrating the competency frame work into the LMS to reflect specific training courses with the assistance of AI technology
• Developed and conducted multiple training courses across UAE in Damac, Micco Logistics & Innovation UAE
• Acted as a functional consultant for Robotic Process Automation & AI in a training & HR environments
• Designed & launched successfully the onboarding training for our partners in our contact centers in Turkey & Morocco via LMS and video based classes
• Develop and manage the digital training content posted on LMS portal
Responsible for managing the company staff training function and the sales staff training in addition to handling the sales support team, handling induction training, refreshment trainings and soft skills training for more than 500 employees in addition to training for distribution partner across Egypt (over 3000 employees)
Built a training team from within the organization from 1 trainer to 7 trainers and coordinators
Developed and carried out training programs encompassing basic and advanced sales, prospecting and marketing techniques, as well as leadership development for more than 260 sales staff, supervisors & Managers across Egypt
Improved sales team capabilities through various training & coaching solutions.
o Managed to train and develop a sales team of 240 sales persons & supervisors to move the sales numbers from average of 60-70 million EGP/ year in 2010 to 460 million EGP/year in 2017 and to be named the market leader in the industry in Egypt according to the regulator reports.
Created a full-fledged training library with version control and maintained accessibility and regular content update
Collaborated with the sales management to implement a more strategic and effective sales process and rewrote the sales scripts and sales tools
Contributed in designing more than 12 new products varying between pure life insurance (term & whole of life), Unit linked savings products & health insurance products
Designed, planned and launched new products and new systems training
Created an efficient process for regulator training ensuring all sales staff are licensed/renewed license on time mitigating a legal & financial risk for the company
Assessed the training needs and created annual training plans addressing these training needs by working closely with departments managers
Responsible for effectively managing, supervising and training the international accounts staff within the entity, by planning and focusing sales targets for the off-shoring projects, designing, planning and launching the required training
Managed the offshore projects and ensure sales targets are met.
Developed action plans to ensure meeting the sales targets and to ensure quality sales.
Created bonus & commission plans for sales staff.
Coaching and Training the team leaders to treat their weak points to achieve the required target commutated to the client.
Developed a new sales script
Reduced on boarding time by 30% by systematizing training approach across all call centers
Diagnosed call center agents' performance challenges and create additional training to address the challenges
Assisted with the implementation and training of new phone system Avaya soft phone
Responsible for effectively managing and supervising the sales and telemarketing for the residential division within the entity, planning sales targets for the branch, Responsible for recruitment and development to the very highest level of service. Reporting to Marketing Director.
Responsible for the Telemarketing campaigns for UK, USA, and Canada.
Responsible for 5 teams of 75 agents promoting the company’s products.
Conducting training sessions for the new hires to introduce the telemarketing and the telesales techniques
Optimally and efficiently utilize all available tools in order to assess agent effectiveness and target commitments
Working to achieve the company’s monthly target, with a 5 month record of the best branch.
Coaching and Training the team leaders to treat their weak points to achieve the required target commutated to the client.
Generating the monthly operational reports.
Developing the sales script along with the Team leaders.
