HR & Talent Manager
InstaShop
Total years of experience :9 years, 7 Months
Key Achievements:
a. Highly engaged workforce from continuous talent management activities leading to a productive team.
b. Successful performance reviews of Qatar team with ongoing growth plans for all teams.
c. Global & regional level talent acquisition responsibilities which have been successfully accomplished.
● Provide leadership and coordination of Human Resource functions ensuring the culture, vision and goals are met.
● Drive the full-cycle talent acquisition process in sourcing, screening, recruiting, and interviewing qualified candidates.
● Evaluate processes, and programs to enhance the organizational culture, employee engagement, and employee
experience for group employees.
● Managing the monthly payroll for the organization, validating the company is in compliance with the local laws and
regulations.
● Handle employee separations, grievances and other difficult situations in a sensitive, fair and respectful manner,
working closely with department heads and VP of HR.
● Devise succession and growth pathways for Qatar based staff.
In this role, I spearheaded the set up of InstaShop LLC operations in Qatar from the ground up, working closely with our global team
● Key achievements:
a. Recruited and nurtured high performing teams to drive growth and innovation.
b. Created talent management programs to drive engagement, and improve retention.
● Developed talent acquisition roadmap and timelines, office set up and fit out, end to end management of all HR related functions including but not limited to; recruitment and onboarding, compensation and benefits including payroll, compliance and legal processes, offers and visa management including sponsorship transfers, talent management activities, employee relations and counseling.
Role Summary
Managing the full scope of HR function with a team of four HR Professionals. Recommend and implement HR strategies and act as a focal point of liaison for all HR objectives. Designed and updated existing HR Policy and procedures including the HR Handbook, Recruitment and Selection policy, Onboarding and Orientation Policy, Grading Structure framework and Salary Banding, Performance Management and KPI Framework, Payroll and Leave management.
HR Function:
o Plan, direct and supervise the activities of HR Services section, by setting overall HR goals, objectives and metrics and establish the department's work programs in line with management objectives.
o Implemented Qatar Ministry of Labor approved HR handbook having re-worked the existing HR policy, Code of Conduct to all staff in line with Qatar Labor Law directives.
o Created Annual HR budgets for Recruitment, Learning and Development and Succession Planning to create effective programs.
o Lead the HR team to continuously develop and improve HR efficacy. Routinely monitored team tasks and ensure all objectives are met within the SLA.
o Advise and coach HR team over payroll, leave and other administrative functions.
o Accountable for successful delivery of all recruitment operations including oversight of recruitment KPIs.
o Developed and implemented best practices framework, SOP workflow for Recruitment and Selection, HRIS, Employee Relations, performance management and employer branding.
o Monitor employee relation activities and disputes, grievances, arguments, arrange investigative interviews, research background & history of issues raised, and resolve with remedial/amicable solutions in the best interest of the company and the employees, within the framework of company's HR Policies.
o Mentor, support, engage and coach line managers in configuring and deploying people policies, processes to drive business performance and engagement. Improved existing KPI framework to support succession planning and career progression for all MTM staff.
o Developed a market competitive grading structure by completing effective job evaluations and salary banding for all MTM Group roles using the job classification method.
o Reviewed benefit schemes using local agencies to compare with industry standards and recommended ideal compensation plans.
o Maintained and continuously updated organization charts used to support succession planning.
o Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
o Evaluated and redefined existing training plans to ensure ROI is maximized through training evaluations from all conducted training sessions.
o Supported management with HR metrics on Recruitment costs, Employee turnover reports, disciplinary and performance reports to review divisional performance on a quarterly basis.
As a Recruitment Specialist in a leading Health and Fitness management Company, my current role involves the following but not limited to:
o Successfully implemented Applicant Tracking System (ATS) at its full capacity, enabling the recruitment team to maintain a streamlined process by organizing job allocation to multiple boards and pipelining applicants in an efficient way by devising complex modules and cutting down on time and working effectively.
o A proven track record of end to end recruitment succeeding across all functions of Recruitment.
o Successfully recruited Middle, Senior and Director level roles within the SLA across all MTM Group business units.
o Skilled in Talent Acquisition, Recruitment Strategy, Effective Interviewing and Negotiation, Offer Management, Employee On-Boarding and Implementation of Performance Management.
o Devised recruitment strategy and successfully executed hiring plans for all upcoming projects and address recruitment bottlenecks whilst improving existing sourcing channels and increasing candidate traffic.
o Created Employer Branding plans, Social Media Recruitment Campaigns.
Key Highlights- Succeeded in working under immense pressure and regularly exceeded weekly KPI’s.
- Managed to achieve QR 200, 000 in Revenues in the first 3 months of Internship.
- Successfully recruited for a major international company when four other recruiters as
well as the company were unable to find a suitable candidate.
• Provide accurate, up-to-the-minute market analysis to Managers and Team Leaders
• Identified business leads with high profile clients and candidates.
• Conduct the recruitment process including resume screening, scheduling interviews, administering evaluations and conducting reference checks.
• Proficient at using LinkedIn recruiter, Bayt, Gulf talent, E-Financial careers and Naukri Gulf.
• Familiar with Profile RPM- a professional recruitment software. General understanding of the recruitment industry.
Subject: The Impact of Closing Islamic Windows within the Conventional Banks on Qatar Banking System Performance
• Assisted in writing abstract, research proposals, literature review and methodology for the research project.
• Used leading financial software like Bloomberg and Gulf Base to retrieve crucial financial Data.
• Analyzed large amounts of both qualitative and quantitative data along with other students to draw inferences.
• Experienced at research skills, report writing, analysis of statistical data and problem solving.
● Gained insight and valuable experience on the workings of a governmental institution.
● Worked extensively on Oracle ERP system related to accounts payable as well as expenses.
● Received significant training from each section such as assets and revenues, general ledger, budgeting and expenses.
● Was able to vastly improve my skills in communication, presentation, problem solving, teamwork and working under pressure.
● Apply the highest standards of ethical behavior at all levels of work.
GPA: 3.29/4.0 Cumulative Senior year: Dean’s list (fall semester), Top 3 in Major Field Test (Spring 2015), an exam that comprises of all subjects taken at the university.