Operation & Logistics Manager
SOL TRADING COMPANY
Total years of experience :22 years, 11 Months
• Develop logistics process, maintaining inventory, Orders and delivery, and returns on products.
• Manages inventory flow of Frozen, Chilled and temperature control, also loading and unloading trucks.
• Prepares and analyses inventory reports to identify slow-moving or surplus stock.
• Determines space requirements for storage and schedules delivery.
• Coordinates with finance/Purchasing on matters involving inventory carry costs.
• Recommends changes in procedures to improve the operation efficiency of the unit.
• Ensures the department meets all transportation laws.
• Creates a working environment that continuously improves the Health and Safety of workers
• Develop and maintain relationships with suppliers, customers.
• Create the company’s supply chain strategy.
• Managing end-to-end Supply Chain processes with all relevant tasks and activities.
• Ensure effective team management like proper work plan for assigned staff, assigning work activities, monitoring and evaluating daily work.
• Ensure that all vehicle and equipment are will maintained and fit for purpose.
• Maintains storage area by organizing floor space, adhering to storage design principal and recommending improvements.
• Planning, organizing, strategizing the daily operations and routine and Provide leadership and direction to employees.
• Managing and monitoring all vehicles & equipment and ensure all maintenance plans are being followed
• Working with IT to develop and create the company application, inventory and operation system.
• Quality control of CORE system and SRG (SMSA Reference Guide).
• Presenting customer service with IT to develop CORE and other Operational System.
• Assist in conducting the best practices in service quality for customer best practice.
• Contributes in developing, implementing, and enforcing the service Quality Assurance Manual that covers policies and operating procedures for contact center activities.
• Provides assistant in suggesting, introducing and supervising enhancement to the Quality Assurance process and procedures to achieve high quality in productivity that leads to enhancing customer’s experience.
• Support managers and supervisor in guiding, and monitoring CORE performance report.
• Designed and update SRG system and communicate with key staff for new information.
• Working with managers to systemize all process in contact with customer service.
• Assist in identifying areas for improvement, and weaknesses.
• Data gathering and data analysis with ability in Excel, PowerPoint and Word.
• Prepare monthly report of Ticketing System include all departments.
• Established the communication process between countries with concern department and give training for it.
• Work direct with other country for system issue and emergency cases.
• Working with IT to develop other system in connect with customer (SAM, SECOM, SPANEL, CESCO and SDM).
• Interact with directors while producing service levels updates and actions for service improvement.
• Translate all policy and process for the section under customer service.
• Preparing charts against operation and service center showing analysis of performance.
• Quality, Report and customer service training.
• Member of teamwork to develop the CORE System.
• Working with other countries creating groups and files for CORE system.
• Working with all department the enhance our systems
• Supervises the Retail’s pickup and delivery within the assigned area.
• Monitors daily Retail performance reports and acts.
• Assigns Retail Executives to business zones and adhere to opening & closing timings.
• Confirms that work meets business standards and policies/procedures.
• Performs an overall audit function for retail centers.
• Inspect facilities and ensure good company image and safe working environment.
• Gains approvals for overtime, leave, recommends disciplinary action where required.
• Recommending increments for consistently improved productivity and performance.
• Assists management by answering questions concerning deliveries and package status.
• Answers questions and provides guidance in solving work problems.
• Coaching and assigned staff those require training to meet company’s standard.
• Recommend management for business opportunity in assigned area.
• Interview new candidates putting in mined company expectation.
• Achieve company’s revenue target.
• Acting as a regional manager.
• Prepare the KPI for eastern region.
• Handling daily ticket assigned within the area.
• Received customer call and inquiry.
• Handling: CEO, Board members, Deputy Manager, Managing Directors.
• Prepare meeting agendas, conference call, official travel, hotel reservation.
• Supervise events and GSP Meeting with FedEx team.
• Correspondence and appointment between company and other organization, government and companies.
• Assist with PowerPoint presentations and another program.
• Coordinated daily, weekly, monthly and annual meeting for CEO, directors and board members.
• Managed outside Attorney fees, and ordered office supplies.
• Updated data, maintaining various individual hard copy/ soft copy records, Filing hard copy.
• Dealing with embassies and other countries.
• Handling Personal assignment for CEO and Board member.
• Review daily paperwork and contracts to seek CEO and MD, s signature.
• Designed call centre and Retail Centre infrastructure.
• Reviewing CV.s conducting interviews and evaluating candidate.
• Designed business plan & operating procedure for retails & customer service.
• Visit other location to monitor the work.
• Arrange training for staff about polices, Process, calls handling, customer service skills and package acceptance.
• Designed business plan to open new location kingdom wide.
• Managing Retail team and analysing business Within retail tools solution.
• Find new service to increase business.
• Find new method to increase the pickup and delivery for shipment.
• Supporting sales team by opening new account and to reopen the closed.
• Solve pending issue with suspended account.
• Routine visit for key customer.
• Handling all administration work, appointment, tickets, calls and coordinate with other department.
• Prepare outgoing letters, English & Arabic and type contracts.
• Auditing and preparing contracts.
• Prepare fills for cases in curt and register company logos.
• Attending meeting with senior managers regarding projects issues.
• Attending meeting with other organization to review the contracts.
• Creating process with department’s head as per government regulation.
• Design forms used at company and terms and condition for the contracts.
• Create process of other departments with their help.
• Attending workshop for the new project (SAMBA, France Bank, Inma Bank, Ministry of Health, and KAUST).
• Translate letters and contracts.
• Proved customer with complete service and support by responding customer inquiries, complaints, coordinate with other department to solve problems Updating customer, Tracing Shipment, Answering Customer call, Handling customer claims for both Domestic & International Shipments, supervise a team (Trace & Claim), prepare Letters to customer, prepare reports (Daily, Weekly, Monthly), follow up with customer key account, handling all Customer service agents, paper work and schedule, acting as CS manager.
e courses more than 56, courses in custkmer service, sales, marketing, audite and core system.
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