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Ahmed Hassan, IT Technical Support

Ahmed Hassan

IT Technical Support

4N Telecom

Location
Saudi Arabia
Education
Diploma, أتصالات
Experience
16 years, 10 Months

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Work Experience

Total years of experience :16 years, 10 Months

IT Technical Support at 4N Telecom
  • Saudi Arabia - Jeddah
  • My current job since July 2007

- help desk operators system .
-configuration of routing and switching small business .
- configuration of hosted IP voice services and IP PBX Avaya IPoffice 500 & Panasonic & Nortel BCM 50 .
- middle configuration of firewalls .
- remote troubleshooting and fault finding .
- speaking with customers via email and phone for give it support and solutions .
- installing and configuring computer hardware operating systems and applications .
- monitoring and maintaining computer systems and networks.
- troubleshooting system and network problems and diagnosing and solving hardware or software issue.

Education

Diploma, أتصالات
  • at معهد الفني الصناعي بالمطرية
  • June 2005

الدراسة كانت عن مبادى الأتصالات والكترونيات وتطورها الى عصرنا هذا

Specialties & Skills

CRM software
+Endorse 0
help desk
+Endorse 0
Network Support
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Hosted VoIP
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IP PBX
+Endorse 0
Solve a technical problem (PC-PBX-Network)
+Endorse 0
Configuration Router Mikrotik
+Endorse 0
Photoshop
+Endorse 0
IT Networking
+Endorse 0
Admin CRM salesforce
+Endorse 0
Security ethical hacker
+Endorse 0
IP-PBX and VOIP Gateway
+Endorse 0
SEO
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Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

A+ (Training)
Training Institute:
online
Date Attended:
March 2006
Duration:
3 hours
MCSA (Training)
Training Institute:
online
Date Attended:
February 2008
IP PBX (Training)
Training Institute:
المعد الياباني
CRM Salesforce (Training)
Training Institute:
online
Date Attended:
April 2011
CCNA (Training)
Training Institute:
online
Date Attended:
September 2010

Hobbies

  • Swimming- Bowling -surfing Internet
  • human development and self development