Senior Sales Manager
The Domain Hotel, Bahrain
Total des années d'expérience :18 years, 6 Mois
• Create and develop rate structures with the Senor Management
• In-charged of the entire GCC market
• Contracting major OTA's, whole sellers, and travel agencies
• Plan and participate local and international exhibition in promoting The Domain Hotel, Bahrain
• Specializing in new business development and major market expansion
o Combine entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit performance.
o Communicate a clear, strategic sales vision, effectively training and coaching both veteran and junior sales team members.
o Cultivate excellent relationships with new prospects and existing clients.
o Able to turn around lagging operations and prepare companies for fast growth and profitability.
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
• Continually targets and prospects for new business through telemarketing, face to face calls, individual creativity and innovation.
• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
Acquires referrals from existing accounts: Follows up on all leads within max. 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate.
Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
Continually targets and prospects for new business through telemarketing, face to face calls, individual creativity and innovation.
Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
Acquires referrals from existing accounts: Follows up on all leads within max. 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate.
Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
Continually targets and prospects for new business through telemarketing, face to face calls, individual creativity and innovation.
for the overall success of the shops. Responsible for directing and leading a team of dynamic individuals to achieve the company objectives in regards to WOW guest experiences, WOW associate experiences, and meeting sales and profitability goals. Establishes and maintains superior professional standards in the areas of sales generation and growth, guest service, associate management and development, shop floor operations, visual presentation, and inventory management.
Accountabilities
• To manage day to day operation of the shop floor effectively and efficiently, maximizing sales and ensuring the security of stock and cash in accordance with company policy.
• Manage all the supervisors and staff on assigned departments.
• Ensure that maximum sales and profits are achieved.
• Ensure all personnel are motivated towards excellent customer service.
• Maintain and develop the image of the company.
• Managing the staff.
• Maintain high standards of merchandising and presentation.
• Maintain and develop a good working relationship with senior management.
• Leads the team in all areas of the business including, but not limited to, guest experience, associate experience, sales and profitability. Ensures the business achieves a high level of guest satisfaction to reflect consistent, superior service.
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• Maximizes profitability through sales generation and growth. Ensures that the business achieves comp sales and/or sales plan all the while delivering sales metric performance in line with the company expectations. Sets challenging goals that influence, motivate, inspire and guide others to follow that direction.
• Manages payroll and timekeeping procedures. Audits and corrects daily and weekly punches.
• Tracks and analyzes sales trends in order to accurately forecast labor usage and supply expense. Prepares weekly schedules to meet the needs of the business and maximize the productivity of the store. Orders supplies based on business needs.
• Models behaviors and energizes associates as Floor Leader to ensure proper floor coverage, quality guest service, completion of daily tasks and adherence to company standards. Provides clear and effective direction to the team and delegates effectively. Enforces all policies and procedures as they relate to guests, associates and overall operations of the business.
• Confronts and addresses performance issues or conflicts in a timely and consistent manner. Uses good judgment to make necessary decisions within the company’s guidelines.
• Identifies, recruits, hires and retains candidates to meet store needs. Trains and develops associates to achieve successful results in execution of Guest service, sales, merchandising, and operational goals.
• Holds associates accountable for their performance and development. Provides all associates with timely and consistent feedback and coaching.
• Understands and ensures compliance with all Federal, States, and/or local laws and regulations that govern the store operation and labor practices.
• Completes start of day procedures when opening and end of day procedures when closing to ensure store is Grand Opening ready at all times.
• Maintains impeccable housekeeping and maintenance standards through proper training and delegation.
• Executes visual presentation standards using visual standard guidelines and store presentation tools.
• Communicates clearly and effectively both verbally and in writing. Maintains a positive and motivational style in all communication and actions to promote productivity and ownership.