Logistics Operations Manager
AMMAR Logistics Services
مجموع سنوات الخبرة :13 years, 10 أشهر
• Led optimization of returns through strategic management and direction of distribution operations.
• Managed a team of 150 drivers to ensure successful completion of daily deliveries.
• Monitored logistics performance, identified improvement opportunities, and implemented enhancements.
• Negotiated transportation and logistics contracts to minimize shipping costs.
• Oversaw logistics budgets and forecasting to achieve cost-effective operations.
• Facilitated contracting with new clients to expand business opportunities.
• Conducted monthly training sessions for drivers to enhance skills and improve performance.
• Monitored customer quality metrics, implemented proactive resolutions, and restored acceptable levels.
• Integrated new technologies and best practices to enhance delivery operations.
• Scheduled fleet working hours for optimal efficiency.
• Developed strategic growth plans to drive sales across Western Region.
• Implemented business strategies that resulted in increased revenue.
• Tracked employee attendance and punctuality, swiftly addressing repeat issues to prevent long-term habits.
• Conducted Cost per order counts and compared them with budget projections.
• Setting plans based on forecasted orders Collaborated with marketing team to develop effective marketing strategies.
• Trained and guided the drivers to maintain high productivity and performance levels.
• Identified potential partnership opportunities and established mutually beneficial business connections.
• Assessed marketing campaigns and verified their alignment with outlined specifications, providing recommendations
• Generated comprehensive financial and operational reports to support management in developing effective business strategies.
• Negotiated favorable rates to reduce costs and developed marketing plans to increase sales.
• Provide training and coaching to team members on various applications to enhance their skills and productivity
• Efficiently managed and organized vehicle records, schedules, and completed orders.
• Reviewing the number of orders in weekly basis to implement process improvements that resulted in significant expense reduction.
• Negotiating contracts with external Supplier and securing favorable rates for facility leases, thereby minimizing costs for the company.
• Actively collaborated with operations and marketing teams to develop effective strategies to increase in delivered transactions
• Completed and submitted logs and paperwork every day to maintain records.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Monitor Stores and Call Center Performance.
• Updating Trade Zone to reduce Drive Time.
• Put the drivers schedule and distribution
• Follow up on the project employees and address their requirements.
• Carry out the process of attracting talents to fulfil the project's needs.
• Trained new employees on the project's work mechanism.
• Prepare daily reports on employee performance for each project.
• Create employee payrolls and obtain approval from project management.
• Monitoring employee performance to ensure good service.
• Preparing daily, weekly and monthly reports and discussing the performance of each employee individually.
• Recognition the best employees during the month.
• Developing the service process to keep pace with changes in the business.
• Providing training and guidance to employees.
• Oversaw employee performance to foster accurate prioritization and achievement of sales Target.
• Monitored call quality and provided individual feedback to enhance performance.
• Supervising 45 Agents in providing excellent customer service to callers requiring assistance.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Agents Scheduling Based on Forecasting Plan
• Visiting the expected Customers to offer the product for them.
• Followed up with customers after completed sales to assess satisfaction and resolve service concerns.
• Created and implemented sales strategies to successfully meet company targets.
• Generated weekly and monthly reports on sales performance.