Technical Support Engineer
RFC
Total years of experience :4 years, 5 Months
- As a Technical Support Engineer i provide high quality Technical Support for RFC Customers and Participate in departmental projects.
- Installation, configuration and troubleshooting of Windows Desktop and Server operating systems(Windows Server 2003/2008).
- System administration/support in Windows platform (XP/VISTA/SEVEN).
- Configuration and troubleshooting Mail based systems and general networking.
- Installation of antivirus and troubleshooting problem related to virus problem in system.
- Using of Remote Desktop for remotely solving problems.
Providing Client Telephonic as well on site support in troubleshooting their Network.
- Troubleshooting problems related to Microsoft Systems.
- Assist in the management of installation, configuration and administration of client infrastructure that supports the business.
- Ensure a high level of customer satisfaction by monitoring, maintaining and troubleshooting Servers.
As a part of a Team working in The Front Office, i manage to give solutions, advises to customers and pass claims to the back office as the intermediate between Customers and the last one.
treatment and monitoring of customer problems relating to aspects VAS Data & handset
Responsible for the administration, relations with customers, security of networks and marketing
Project Risk Management: Evaluating risks of information systems in Tunisia Telecom, MEHARI .
Selling by phone
Implementation of IPv6 protocol in Linux, Study Attacks Upon the
Protocol, Testing the effectiveness of these various attacks on this protocol on
machines with and without a firewall
maintenance of telephone facilities;
Troubleshooting subscribers;
installation of new lines on field.
Discovery of Tunisie Telecom
Supervising the Phone calls Quality;
installation of new lines of subscribers at the distributor
Responsible of Music mixing
Graduated with honors
Blue Color _ Score: 715 points