QA Manger
Tmreya
Total years of experience :13 years, 10 Months
• Implement the management system for the company
• Create the police and procedures
• Develop the company identity
• Follow-up of the new store opening
• Work on Municipality Rejections/Non compliances issues with direct communication to all related governmental bodies (PAI, Baladiya, MOC, etc….).
• Analyze all quality issues quarterly using quality improvement statistics (Pareto, Control/Run charts, Cause & Effect diagram, Histogram using Minitab 16).
• Calculate sigma level for activities critical to quality (CTQ)
• Develop & Maintain Market Audit Activity related to quality & food safety
• Implement the ISO 22000
• Establishing Quality Assurance and HSE Department
• Developing Quality Assurance Policies & Procedures for all Q.A activities.
• Evaluate & reevaluate our key suppliers
• Develops customer complaint management system and analyzes all customer complaints for all customers with investigation & follow-up.
• Analyze all quality issues quarterly using quality improvement statistics (Pareto, Control/Run charts, Cause & Effect diagram, Histogram using Minitab 16).
• Establishing & Maintaining ISO 9001:2008 & ISO 22000:2005 (self-developer).
• Develop & Maintain Market Audit Activity related to quality & food safety
• Prepared manual for HACCP and implemented HACCP in the company.
• Work includes overall inspection of production and personal hygiene, in house training, raw materials evaluation, calibrations, documentation and record keeping
• supplier audit
• Monitored microbiological quality of finished product
• Responsible for approving the local suppliers for Egypt which included sending Supplier Questionnaires, analyzing results and following up with physical audits if necessary.
• Implemented a Customer complaints reporting system which improved the ease to report Complaints which in turn improved the reporting by over 50%
• Auditing restaurants and hotels food hygiene and safety issues.
• Train the restaurant and hotels staff for basic and advanced food hygiene.
• I Made more than 250 audit for international hotels and resorts for example (Starwood, intercontinental, Hilton, Marriott)
• Managed the Supplier and Store Quality Assurance across over 80 Starbucks stores in KSA and Bahrain
• Responsible for approving the local suppliers for the KSA and Bahrain which included sending Supplier Questionnaires, analyzing results and following up with physical audits if necessary.
• Worked with operations teams across KSA and Bahrain to ensure their stores met the requirements QASA (set by Starbucks International)
• Investigate customer complaints and prepared the final report.
• Establishing Quality Assurance and HSE Department
• Developing Quality Assurance Policies & Procedures for all Q.A activities.
• Evaluate & reevaluate our key suppliers
• Develops customer complaint management system and analyzes all customer complaints for all customers with investigation & follow-up.
• Analyze all quality issues quarterly using quality improvement statistics (Pareto, Control/Run charts, Cause & Effect diagram, Histogram using Minitab 16).
• Establishing & Maintaining ISO 9001:2008 & ISO 22000:2005 (self-developer).
• Develop & Maintain Market Audit Activity related to quality & food safety
• Prepare the prices in proposal as per the quality requirement’s by the customer
• Inspecting the restaurants and the bakery for the company (Sabeh)
• Taken swap from worker and surfaces and food sample and make microbiology analysis for this
• Make the supervision for the quality for the restaurant and the bakery
• Post Graduate Study Diploma in Food Control & Hygiene (Pre-Master).High Institute of Public Health Graduation project is from High Institute of Public Health in the applications of HACCP (Hazard Analysis & Critical Control Point) system in Fast Food Restaurants.
food technology