Zone Manager
Ghabbour Auto
Total years of experience :23 years, 8 Months
•Manages sales outlets operations within a geographical zone, and supports the development of annual budget for the each out let.
•Prepare aggressive targets for sales facilities in the zone, and cascades objectives to all outlets managers.
•Manages zone (sales outlets) retail operations on a daily basis, through the execution of daily, weekly, monthly and quarterly planning and targeting to maximize zone operating profits and market share.
•Follows up with outlets managers on the attainment of zone objectives, and provides them with guidance, direction and support on retail process and position responsibilities.
•Closely monitor and appraise all team employees performance on a monthly bases
•Work closely with Sales Director to improve employees knowledge and performance though constructing an annual training plane
•Keeps Sales Director timely updated of progress with regard targets achievements, and areas which require immediate remedy or improvements through daily, weekly and monthly performance reports.
•Closely supervise with increasing efficiency and motivate all outlets management, sales employees in the zone to succeed while achieving customer satisfaction through SSI initiatives.
•Maximize zone contribution margin by having the right people in the right place, following the process in a consistent and disciplinary manner.
•Responsible of the implementation of operational business processes and control procedures in the zone in support of Company business strategies and objectives.
•Ensures collections of receivables against sales and insurance claims are processed in accordance with Company policies.
•Manage orders to ensure appropriate stock levels, and accurate year-end inventory and cycle counts at all sales facilities.
•Inspect company facilities and equipment in the zone on a regular basis to ensure proper maintenance, and report discrepancies and sub-standard appearances or malfunctioning to Sales Director.
•As member of company Operations management team, plays a key role in the development and implementation / review of Sales Operations plans.
•Review Daily Operation Control, Daily Cash Position and Expense Control
•Review showroom daily report, Prospecting report
•Check all Scheduled deliveries Occurred
•Daily session to review previous day’s activity including lost deals with sales executives
•Review previous days new car deals, sales status
•Review all pending deals and overdue stock
•Review performance against Target & objective
•Set plans for next week, confirm last week results and discuss how to achieve the target
•Plan and conduct at least one sales meeting once a week
•Walk around showroom to check each car in exterior / interior etc.
•Remind each sales consultant of need for customer satisfaction leadership
•Review all accounts receivable vehicles
•Check stock control ( swaps, arrivals etc.. )
•Check the showroom and other vehicles displays
•Review all advertising plans and insure to be delivered to sales executives
•Review monthly SSI feedback reports for necessary actions
•Forecast next month
•Set individual targets by product line
•Review sales executives performance
•Review needs of training
•Review showroom visits and follow up system, manage salespersons follow-up during closing and his updating customers information into database, make action plan schedule of follow up for prospect with sales executive
•Manage preparation of vehicle for delivery
•Check and analyze competitors models & updating prices
•Check sales executives work sheet
•Check and review closing ratio analysis for each sales executive
•Check time used by sales executives
•Inspect showrooms equipment for maintenance
•Review previous weeks activity report verses current week
• Verify sales executive time activity for ideal time
•Manage customer complaints
•Supports the Branch Manager in the preparation of realistic sales targets for the branch as required.
•Maximizes profitable sales, and achieves quantitative and qualitative sales objectives established by and agreed upon with the Branch Manager.
•Ensures courteous, professional support to walk-in customers and other branch visitors, answers their inquiries on product features and options, and makes every effort to meet their needs and to secure a sale.
•Executes the selling steps process in a consistent and disciplined manner with focus on maximizing sales closing of prospects.
•Acts as a team player within the branch aiming at customer care and sales closing.
•Able to sell financing offers, insurance, car trade-off, maintenance contracts and other products that support the core value proposition.
•Ensures product orders are fulfilled in a timely and cost-effective manner, and updates customers on order status.
•Ensure car is delivered to a customer in line with GB Auto delivery policy and standards.
•Comply with GB Auto control policies and procedures in handling customer accounts
•Participates actively in the management of complaints filed by associated customers and is mindful of customer satisfaction.
•Prepares required sales activity reports and statistics in a timely and accurate manner
•Ensures proper self-time-management.
•Review Daily Operation Control, Daily Cash Position and Expense Control
•Review showroom daily report, Prospecting report
•Check all Scheduled deliveries Occurred
•Daily session to review previous day’s activity including lost deals with sales executives
•Review previous days new car deals, sales status
•Review all pending deals and overdue stock
•Review performance against Target & objective
•Set plans for next week, confirm last week results and discuss how to achieve the target
•Plan and conduct at least one sales meeting once a week
•Walk around showroom to check each car in exterior / interior etc.
•Remind each sales consultant of need for customer satisfaction leadership
•Review all accounts receivable vehicles
•Check stock control ( swaps, arrivals etc.. )
•Check the showroom and other vehicles displays
•Review all advertising plans and insure to be delivered to sales executives
•Review monthly SSI feedback reports for necessary actions
•Forecast next month
•Set individual targets by product line
•Review sales executives performance
•Review needs of training
•Review showroom visits and follow up system, manage salespersons follow-up during closing and his updating customers information into database, make action plan schedule of follow up for prospect with sales executive
•Manage preparation of vehicle for delivery
•Check and analyze competitors models & updating prices
•Check sales executives work sheet
•Check and review closing ratio analysis for each sales executive
•Check time used by sales executives
•Inspect showrooms equipment for maintenance
•Review previous weeks activity report verses current week
• Verify sales executive time activity for ideal time
•Manage customer complaints
•Supports the Branch Manager in the preparation of realistic sales targets for the branch as required.
•Maximizes profitable sales, and achieves quantitative and qualitative sales objectives established by and agreed upon with the Branch Manager.
•Ensures courteous, professional support to walk-in customers and other branch visitors, answers their inquiries on product features and options, and makes every effort to meet their needs and to secure a sale.
•Executes the selling steps process in a consistent and disciplined manner with focus on maximizing sales closing of prospects.
•Acts as a team player within the branch aiming at customer care and sales closing.
•Able to sell financing offers, insurance, car trade-off, maintenance contracts and other products that support the core value proposition.
•Ensures product orders are fulfilled in a timely and cost-effective manner, and updates customers on order status.
•Ensure car is delivered to a customer in line with GB Auto delivery policy and standards.
•Comply with GB Auto control policies and procedures in handling customer accounts
•Participates actively in the management of complaints filed by associated customers and is mindful of customer satisfaction.
•Prepares required sales activity reports and statistics in a timely and accurate manner
•Ensures proper self-time-management.