Senior Oracle Supply Chain Specialist
Eva Cosmetics Corporation
Total years of experience :16 years, 3 Months
● Present information of technical nature to clients, users, and non-technical staff effectively using both verbal and written communication methods.
● Lead the analysis, troubleshooting and research of business opportunities and develops solutions.
● Apply past experiences to identify alternative solutions for current issues.
● Understand the core business processes related to Inventory, Purchasing, and Order Management.
● Train the end users on using Oracle application EBS.
● Communicate with key-users to ensure accurate problem definition.
● Use My Oracle Support to investigate issues, review bugs and patches, and create SRs.
● Create Top Management Reports.
● Implement Oracle Project in “Ekhnaton for trading” (Inventory, Purchasing and Order Management)
● Test solutions in relevant clone environment before applying to production environment.
● Build the Approval hierarchy (PRs and POs) using HR module.
● Develop and support reports and add it in Oracle standard reports (EBS).
● Using Oracle Business Suite worked with following modules:
- Oracle Order Management.
- Oracle Inventory.
- Oracle Purchasing (PO).
- Oracle Manufacturing.
- XML Publisher Administrator.
● Finalize Oracle Validation Project for Purchasing and Inventory Modules.
- Function and configuration specification.
- Revise protocol for installation qualification and operation qualification.
- Test Purchasing and Inventory modules.
• Projects
Project Name: Setup Inventory module.
Location Name: Eva Cosmetics Site.
Project Name: Setup Purchasing Module.
Location Name: Eva Cosmetics Site.
Project Name: Setup Inventory module.
Location Name: Horus Site.
Project Name: Setup Purchasing Module.
Location Name: Horus Site.
Project Name: Setup Order Management module.
Location Name: Horus Site.
Project Name: Setup Order Management module.
Location Name: Eva Cosmetics Site.
Project Name: Inventory and Purchasing Validation.
Location Name: Eva Cosmetics Site.
• Perform daily system monitoring, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Apply OS patches and updates, upgrade administrative tools and utilities. Configure / add new services.
• Support end users for all hardware and software problems including, computer software and hardware, networking, printing, emails, office applications and business applications
• Follow up and coordinate the purchase of new hardware according to company business processes.
• Follow up and manage the maintenance of the hardware (Computers, Laptop, Printers, Monitors, etc…).
• Responsible to manage and maintain suitable stock of spare parts to avoid delays in supporting the users including stock of ink cartridges
• Provide first line support for network, both LAN and WAN, and work in conjunction with the network and Oracle Team to resolve any problems.
• Manage and maintain surveillance IP Cameras. (Indoor Cameras).
• Manage NVR device (Network Video Recorders).
• Implementing a new CCTV cameras project (Outdoor cameras).
• Provide first line support for Oracle application.
- Working as Senior IT Technical Support specialist and a junior IT Administrator at (GBPolo Bus Manufacturing Co).
From August 2009 till now.
• Replacement old PCs to new PCs and upgrading to Windows 7 and office 2007.
• Participated in cabling the network infrastructure.
• Managing Servers.
Domain Controller Active Directory Server.
Forefront Management Console.
File Server.
Printing Server.
Websense Server.
QuickBooks Server.
• Installing and managing Manufacturing applications including (AutoCAD 2010, Solid Works 2010 and 3Dvia)
• Managing QuickBooks Application with finance department.
• Interacts with internal clients to resolve help desk, system and network issues communicates with internal clients in a professional manner maintaining confidentiality.
• Troubleshooting and maintaining PC and desktop applications as a
Computer Lab Monitor.
• Experience using customer service skills in a business setting as a
Customer Service Intern.
• Support to internal Help Desk to resolve user concerns with numerous
industry specific application.
• Understand the issues involved with administering and maintaining
corporate infrastructure, including network LAN connectivity.
• Helps answer all trouble calls/emails and enters work orders into our
tracking software.
• Interacts with internal clients to resolve help desk and network issues. • communicates with internal clients in a professional manner.
• maintaining confidentiality.