بيتر جميل

● Present information of technical nature to clients, users, and non-technical staff effectively using both verbal and written communication methods.

● Lead the analysis, troubleshooting and research of business opportunities and develops solutions.

● Apply past experiences to identify alternative solutions for current issues.

● Understand the core business processes related to Inventory, Purchasing, and Order Management.

● Train the end users on using Oracle application EBS.

● Communicate with key-users to ensure accurate problem definition.

● Use My Oracle Support to investigate issues, review bugs and patches, and create SRs.

● Create Top Management Reports.

● Implement Oracle Project in “Ekhnaton for trading” (Inventory, Purchasing and Order Management)

● Test solutions in relevant clone environment before applying to production environment.

● Build the Approval hierarchy (PRs and POs) using HR module.

● Develop and support reports and add it in Oracle standard reports (EBS).

● Using Oracle Business Suite worked with following modules:
- Oracle Order Management.
- Oracle Inventory.
- Oracle Purchasing (PO).
- Oracle Manufacturing.
- XML Publisher Administrator.
● Finalize Oracle Validation Project for Purchasing and Inventory Modules.
- Function and configuration specification.
- Revise protocol for installation qualification and operation qualification.
- Test Purchasing and Inventory modules.


• Projects

Project Name: Setup Inventory module.
Location Name: Eva Cosmetics Site.

Project Name: Setup Purchasing Module.
Location Name: Eva Cosmetics Site.

Project Name: Setup Inventory module.
Location Name: Horus Site.

Project Name: Setup Purchasing Module.
Location Name: Horus Site.

Project Name: Setup Order Management module.
Location Name: Horus Site.

Project Name: Setup Order Management module.
Location Name: Eva Cosmetics Site.

Project Name: Inventory and Purchasing Validation.
Location Name: Eva Cosmetics Site.

• Perform daily system monitoring, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Apply OS patches and updates, upgrade administrative tools and utilities. Configure / add new services.
• Support end users for all hardware and software problems including, computer software and hardware, networking, printing, emails, office applications and business applications
• Follow up and coordinate the purchase of new hardware according to company business processes.
• Follow up and manage the maintenance of the hardware (Computers, Laptop, Printers, Monitors, etc…).
• Responsible to manage and maintain suitable stock of spare parts to avoid delays in supporting the users including stock of ink cartridges
• Provide first line support for network, both LAN and WAN, and work in conjunction with the network and Oracle Team to resolve any problems.
• Manage and maintain surveillance IP Cameras. (Indoor Cameras).
• Manage NVR device (Network Video Recorders).
• Implementing a new CCTV cameras project (Outdoor cameras).
• Provide first line support for Oracle application.

- Working as Senior IT Technical Support specialist and a junior IT Administrator at (GBPolo Bus Manufacturing Co).
From August 2009 till now.

• Replacement old PCs to new PCs and upgrading to Windows 7 and office 2007.
• Participated in cabling the network infrastructure.

• Managing Servers.
 Domain Controller Active Directory Server.
 Forefront Management Console.
 File Server.
 Printing Server.
 Websense Server.
 QuickBooks Server.

• Installing and managing Manufacturing applications including (AutoCAD 2010, Solid Works 2010 and 3Dvia)
• Managing QuickBooks Application with finance department.
• Interacts with internal clients to resolve help desk, system and network issues communicates with internal clients in a professional manner maintaining confidentiality.

• Troubleshooting and maintaining PC and desktop applications as a
Computer Lab Monitor.
• Experience using customer service skills in a business setting as a
Customer Service Intern.
• Support to internal Help Desk to resolve user concerns with numerous
industry specific application.
• Understand the issues involved with administering and maintaining
corporate infrastructure, including network LAN connectivity.
• Helps answer all trouble calls/emails and enters work orders into our
tracking software.
• Interacts with internal clients to resolve help desk and network issues. • communicates with internal clients in a professional manner.
• maintaining confidentiality.