IT Operation Manager
Convergys
Total years of experience :22 years, 10 Months
• Managing, leading & coaching a team of 10 members in the task area of acquisition and distribution of supporting more than 3000 users.
• Maintained accurate property management for more than 1500 pieces of Network/computer equipment valued over 50 million Egp.
• Point of contact for all vendors and providers TE-Data, Noor ISP, Orange, Vodafone, Raya Holding, Dell, HP, Cisco, Plantronics, Jabra, ITIDA and Telecom Egypt.
• Responsible for writing and adjusting Firewall Business Rules which need deep understanding of all security measures and risks.
• Responsible formanaging the IT staffing and technical assessments.
• Follow up daily tasks/tickets with team members, making sure they have clear understanding of the role and scope of their responsibilities including raising the SLA.
• Responsible for network availability 24*7.
• Responsible for keeping System/Network equipment’s healthy.
• Creating all plans for servers patching and backups.
• Working technical knowledge of current software protocols and Internet standards.
• Performance and SLA management reporting.
• Manages network operations.
Handling all IT projects imlementation in Egypt.
-Lead the IT department operations including planning projects and managing resources.
-Manage the planning, deployment, monitoring, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, networks, hardware, software, and peripherals.
-Interact with end users at all levels to help resolve IT-related issues and provide answers in a timely manner.
-Support and administer data retention/recovery and production job schedule environments.
-Coordinate with Business Unit Managers for new requirements and changes in the setup.
-Analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
-Provide first level Support and training to end users for all company's IT systems.
-Keep current with the latest technologies.
-Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
-Approve and oversee projects and project portfolio.
-Implement all IT policies and procedures as established by Group IT, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
-Practice asset management for IT hardware, software, and equipment.
-Manage IT staffing, including recruitment, supervision, development, evaluation, and disciplinary actions.
-Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.
• Installing, supporting & problem/troubleshooting of servers including: ISA Servers, RIS Servers, Domain Controllers, Print Servers, File Servers, and Domino Mail Servers.
• Strong experience on TCP/IP and related infrastructure services (DHCP/WINS/DNS/etc.).
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Fixing LAN/WAN problems.
• Setup and support Voice over IP devices including Avaya & Nortel.
• Support & Troubleshoot A-DSL, S-DSL, E1 & E3 connection.
• Providing SW/HW solutions and upgrades for company's desktop and servers.
• Installing, supporting & troubleshooting for all Microsoft operating systems with excellent experience on all MS-Office products.
• Designed, Installed, Planned and Maintained LAN & Network infrastructures for many big sites.
• Virtualization technologies from leading vendors such as VMware.
• Install, configure and support for Dell and HP servers including Dell PowerEdge R310, R710 and HP Proliant DL 380 G5 servers.
• Excellent experience on all Anti viruses, Anti-spam/spyware, SurfControl & ISA firewalls.
• MS-System administrator worked and had experience in service supporting, configuring & windows servers troubleshooting, Active Directory, development of group policies and security templates, file system and user rights permissions.
• Lotus Domino Administrator by supporting, managing & troubleshooting for Lotus Domino server 7.0 .
• Cisco systems administrator including installation, configuration and monitoring of LAN/WAN equipment such as Cisco 2960, Cisco 3560, Cisco 4506 and Cisco 4507 including protocols such as: IP, Serial, VLANs, Ethernet, Access Lists, etc.
• Working experience on Symantec Altiris Ticketing system.
• Support & Troubleshoot A-DSL, S-DSL, E1 & E3 connection.
• Providing SW/HW solutions and upgrades for company's desktop and servers.
• Installing, supporting & troubleshooting for all Microsoft operating systems with excellent experience on all MS-Office products.
• Designed, Installed, Planned and Maintained LAN & Network infrastructures for many big sites.
• Virtualization technologies from leading vendors such as VMware.
• Install, configure and support for Dell and HP servers including Dell PowerEdge R310, R710 and HP Proliant DL 380 G5 servers.
• Excellent experience on all Anti viruses, Anti-spam/spyware, SurfControl & ISA firewalls.
• Fixing LAN/WAN problems.
worked as Technical Support Engineer and had the normal Technical Support responsibilities.
Cisco systems administrator including installation, configuration and monitoring of LAN/WAN equipment such as Cisco 2960, Cisco 3560, Cisco 4506 and Cisco 4507 including protocols such as: IP, Serial, VLANs, Ethernet, Access Lists, etc.
Network Cabling and preparation of all network infrastructure in many big sites.
Hardware and software support.
Master of Business Administration and Management
Computer Engineering and Technology Major