Ahmed Hussien CIPD

Strategy:-
• Responsible for the ongoing development of talent acquisition processes & procedures and the
implementation of all recruitment innovations.
• Formulate and implement the consolidated annual manpower plan.
• Participate in HR due diligence activities for new businesses.
• Participate in Market Intelligence activities.
• Headhunt all key positions up to top management for new and current subsidiaries.
• Plan, implement, and manage the company's annual performance management process
• Act as the process and functional owner of the performance management system
• Participate with the Management team in identifying key positions and high-risk positions and succession planning.
• Lead the process of Job Evaluation, Job Mapping, and creating the grading system and salary Scale.

Operations:-
• Report and review all recruitment metrics (time to fill /Cost per hire) to ensure an effective recruitment cycle that meets the company objectives.
• Responsible for developing all sourcing methods and channels to ensure an up-to-date database.
• Coordinate with the department managers to forecast future hiring needs and identify gaps.
in the organization.
• Conduct job interviews for key jobs in the organization.
• Review and analyze annual HR budgets formulated by subsidiaries and establish a consolidated
corporate HR budget to monitor performance.
• Implement and monitor succession planning programs across all subsidiaries.
People
• Conduct regular follow up with managers to define the effectiveness of recruiting plans and
implementation.
• Builds a quality relationship with internal customers and external recruitment agencies.
• Oversee all the activities of the recruitment team to ensure high-performance levels and efficient
implementation.
• Responsible for the supervision of all recruitment team performance and their development.
• Monitors and constantly reduce the costs of the recruitment process.

• Create policies, and procedures and communicate them with all employees in a professional way.
• Audit attendance management (timesheet Update and annual leave balance calculations).
• Support in designing training plan and budget.
• Monitor the process of annual leave requests from all employees and give approvals in needed cases.
• Coach, support and motivate the team by sharing with their experience and best practices.
• Lead the process of transferring the work from a Manual process to an automated process by
implementing an ERP system.
• Perform salary administration.
• Impalement semi-annually and annually HR Plans and report the status to upper management.
• Implement strategic plans for Saudization Programs including hiring, educating, and developing. Saudi
Nationals eventually assume the primary professional management and technical positions.
• Participate in creating the Organization chart, grading system, and salary structure.
• Generate different types of analytics to support the CEO in strategic decisions such as turnover rate,
cost per employee, headcount report, etc.
• Perform other duties as may be assigned by the higher manager to effect efficient service.

• Participate in formulating HR manpower & hiring plan and budget.
• Conduct the needed research, data gathering, and analysis to select the best sources for talents.
• Contact recruitment agencies and all possible sources to provide the best fit on time.
• Create an updated wide range of pools to ensure the availability of the needed manpower on time.
• Collect the needed information and complete the manpower plan annually in coordination with
departments heads
• Respond on time for any planned or unplanned request or replacement needed to ensure maximum
utilization of labor within the HR budget and policy
• Update the recruitment database with candidates’ situations either accepted or rejected files.
• Communicate with candidates properly to promote the company’s image and ensure fairness and
satisfaction.
• Coordinate with all departments and candidates to ensure smooth administration and selection
process.
• Attract applicants by placing job advertisements; contacting recruiters, and using newsgroups and job
sites.
• Determine applicant qualifications by interviewing applicants; analyzing responses; verifying
references; comparing qualifications to job requirements.
• Evaluate senior applicants based on the job requirements and applicant qualifications.
• Prepare job offers for accepted candidates and the negotiations.
• Welcome newcomers to the company and coordinate with the training section to implement their
orientation.
• Pursue any other activities within the job scope assigned by his direct supervisor.

• Acting as HR focal point for more than 750 employees within 9 rigs (between off-shore and on-shore
rigs).
• Providing HR advice and support to operations managers and staff on a wide range of strategic
human resources issues and helping to develop and implement better people management practices.
• Acting as a single point of contact for the field employees and managers.
Acting as a change agent in managing organizational change.
• Conducting rig visits on quarterly bases, presenting current and future projects, and answering
employees’ queries.
• Supporting the Operations Department in covering any personnel shortage over the rigs.
• Managing and resolving complex employee relations issues.
• Conducting investigations and taking the necessary disciplinary actions.
• Working closely with management and employees to improve the work environment, build morale, and
increase productivity and retention.
• Providing HR Policy guidance and interpretation.
• Preparing quarterly and annual statistical reports.
• Managing performance management system.
• Maintaining employees’ records on ORACLE.
• Auditing the timesheets and overtime issues.
Recruitment:-
• Responsible for external and internal recruitment announcements.
• Responsible for job postings on the web, and recruitment agencies for external recruitment-approved
hiring requests.
• Arranging interviews appointments and Conducting HR interviews.
• Send emails to successful and unsuccessful candidates based on the job's pre-established Selection
criteria and the organization’s recruitment policies.
• Orientation and onboarding for new hires.

Handle escalations hard calls & decrease the client's problems/ complaints
Help improving the operation's performance
Assist shift leaders in the daily operation
Communicating with clients & co-workers our bank policy
Handle foreign clients’ inquiries
Ensure compliance to policies & procedures
Make outbound calls (follow up cases/campaign) Monitoring ATMs status with reporting to
once having any errors
Use computers for various applications, such as database management or word
processing.

Achieving the individual Sales monthly target, net activation100% (Quantitative).
Ensure high level of quality and accuracy in the daily work.
Enhance after selling service & provide total customer satisfaction.
Handle customers' inquiries and provide solutions to th eir problems.
Sell Vodafone products and services and ensure proper collection of required
documents.
Promote handsets and accessories.
Ensure compliance to policies & procedures.
Handle and keep records of cash & inventory to maintain accurate data that can be
used for the 2nd shift and daily reports.
Prepare reports including briefing, daily activity, closing sheet & followup.
Positive and effective involvement in implementing the retail plan.
Handle all paper work which is reported to the different company departments.
Handle and resolve customer complaints.
Provide customers with product andservice information.